AirAsia

Job Description

As a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals. It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.

Functional Responsibility

• Dive into the daily operations, ensuring a seamless flow of IT services.
• Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.
• Execute tasks with precision and speed, keeping operations on the fast track.
• Collaborate with internal teams to orchestrate a symphony of IT support and integration.

Role Responsibility

• Make sure smooth running of daily operation.
• Provide IT operational support and guidance to user.
• Uphold the standards, ensuring every operation aligns with company policies and procedures.

Functional Duties

• Manage equipment inventory to ensure organization and accessibility.
• Deploy and set up equipment efficiently to meet operational needs.
• Provide timely resolutions and effective workarounds for IT challenges.
• Follow up on tickets to ensure all issues are addressed within established timelines.
• Maintain accurate records of assets and ensure proper documentation.
• Ensure tools are well-maintained and ready for use.
• Implement improvement plans with attention to detail and precision.
• Be prepared for occasional travel or relocation as required.
• Tackle ad-hoc tasks with enthusiasm and dedication.

Role Duties

• Provide guidance and support to users facing technical difficulties.
• Ensure all operations adhere to company standards and protocols.
• Foster collaboration with other teams and professionals.
• Contribute to the knowledge base and SOP development.
• Participate in improvement initiatives to enhance efficiency and effectiveness.

Requirement

• At least 1 year of experience in IT, ideally in Desktop Support.
• Must be flexible to travel to other AirAsia office - 30% (example: Penang office)
• Strong technical background and problem-solving skills.
• Detail-oriented and well-organized.
• Ability to work well under pressure and independently.
• Effective customer management skill.