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Field Service Engineer

As a Field Service Engineer at Honeywell, you will have the opportunity to provide technical support and expertise to our customers. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business.

You will report directly to our Field Service Engineering Manager and work out of our Honeywell Midrand location. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support in projects and services.

KEY RESPONSIBILITIES:

Provide technical support and expertise for our solutions in Projects and Services agreements
Troubleshoot and resolve technical issues for our customers
Collaborate with cross-functional teams to ensure successful implementation of our solutions
Conduct training sessions for customers and mentor/ coach field service engineers
Stay updated with industry trends and advancements, and provide recommendations for improvement
Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.

YOU MUST HAVE:

Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics or Equivalent work experience
Minimum of 6 years of proven experience in field service engineering, with a focus on complex technical solutions
Strong technical knowledge and expertise in one or more of the relevant technologies below:
Honeywell Experion (DCS)/ Safety Manager (ESD)/ Honeywell QCS or PMD (Pulp and Paper)/ SCADA
Excellent problem-solving and troubleshooting skills
Availability to travel to customers within South Africa and Sub-Saharan Africa
Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
Strong customer focus and ability to build and maintain relationships
Strong leadership, mentoring, negotiation and conflict management skills.
Continuous learning mindset and willingness to stay updated with industry advancements
Results-oriented approach and ability to drive projects to successful completion
Strong problem-solving and analytical abilities
Broad knowledge of Honeywell products and their applications thereof.
Honeywell service applications. (Applicable CRM and SAP)