Business Intelligence Analyst - Oklahoma City Thunder (Oklahoma City, OK)


Sales, Service, & Marketing: Database Marketing/Analytics
Business Intelligence Analyst - Oklahoma City Thunder (Oklahoma City, OK)

The Business Intelligence Analyst will be a key team member that will develop the business intelligence and central intelligence platforms and participate in the management of Thunder marketing research technologies.  The Analyst will work as a strategic business partner, providing concise information and summaries to various departments.

Essential Duties and Responsibilities:

  • Manage the day-to-day business intelligence and central intelligence platforms for the Thunder organization by building visualizations, automated reports, and executive dashboards for the business office
  • Support the business development and marketing departments using tools such as Scarborough, Neilsen, Repucom, Omniture and other data sources as necessary
  • Measure marketing strategy effectiveness
  • Provide analysis for primary and secondary ticketing data
  • Manage reporting process for revenue driving areas of the organization including executive-level dashboard reports and ad hoc reports as deemed necessary by the Thunder’s Leadership Council
  • Work closely with multiple departments as this position will serve as an internal consultant regarding the use of analytical tools and visualization
  • Participate in various Customer Relationship Management (CRM) efforts including database management, business processes, lead scoring, renewal scoring, campaign management and others familiarization to Microsoft Dynamics CRM is preferred
  • Prepare and develop presentations regarding performance across all business segments
  • Perform customer research studies across all business segments including survey creation and analysis
  • Maintain good attendance and punctuality
  • Other duties as assigned


Qualifications and Requirements:

  • Bachelor’s Degree in a quantitative field (i.e. Math, Statistics or Economics) is preferred
  • Must possess exceptional analytical skills
  • Deep working knowledge of business intelligence software. Tableau is preferred
  • Proficiency in Microsoft Excel, Word and PowerPoint is required
  • Knowledge and familiarity with SQL
  • Knowledge of predictive modeling techniques such as regression analysis for customer profiling and segmentation, needs analysis, and other types of quantitative and qualitative campaign analysis techniques preferred
  • Proven working knowledge of ticketing and CRM systems as well as various software applications such as: spreadsheets, relational databases and statistical packages is preferred 
  • Experience with Archtics or other ticketing system is preferred
  • Strong communication skills, both verbal and written, including ability to communicate effectively with internal customers, outside agencies, organizations, and vendors with a strong customer service orientation
  • Ability to handle multiple projects, tasks and priorities
  • Ability to demonstrate strong team synergy
  • Strategic thinking required

This is a full-time, non-exempt position reporting to the Director, Business Intelligence & Ticket Strategy.

*The Professional Basketball Club, LLC is an Equal Opportunity Employer*

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Confirmed 6 hours ago. Posted 30+ days ago.

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