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Global HR Shared Services Lead

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.

We are:

Experts in banking and payments, capital markets and wealth and asset management

Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.

Committed to growing our business and hiring the best talent to help us get there

Focus on maintaining our nimble, agile and entrepreneurial culture

About the Team:

With three primary locations in Orlando, Bratislava and Bangalore, the HR Shared Services team provides support to all Capco offices and is responsible for carrying out a wide range of HR services and processes, including recruitment, onboarding, background vetting, contractors, pay reviews, exits, and benefit administration.

About the Role: 

The Global HR Shared Services Lead will lead a team of c30 people globally, ensuring a high level of support and services to Capco colleagues across the world. The role will also be responsible for shaping our HR Shared Services strategy, identifying opportunities to extend nearshore/offshore capabilities and utilisation, whilst driving process improvement and service excellence. The Lead will have 3 direct reports – the respective managers of the HR Shared Services hubs in Orlando, Bratislava and Bangalore.

What You’ll Get to Do: 

  • Develop and implement the overall strategy for HR Shared Services, optimising the use of nearshore/offshore HR services across the business.
  • Maintain clear service levels and provide analysis and insight on performance against these service levels and the value-add of HR Shared Services.
  • Oversee the allocation of resources to ensure high performance against service levels and efficient utilisation of the whole team.
  • Promotes and ensures process alignment, consistent use of global applications and compliance with local legal/contractual requirements across the 3 hubs.
  • Interact with senior business stakeholders to ensure that our HR Shared Service offerings meet evolving business requirements.
  • Act as escalation point for the 3 hub managers in Orlando, Bratislava and Bangalore, as well as managing issues or risks raised by senior business stakeholders.
  • Collaborate with other team leads in HR and function heads outside HR in order to achieve seamless delivery of services and effective resolution of issues.
  • Contribute to the development and improvement of HR policies and procedures.
  • Oversee employee immigration processes, drawing on legal and tax support as required.

What You’ll Bring with You: 

  • Experience leading teams responsible for HR Operations and Shared Services
  • A global mindset and experience of working with cross-border teams
  • Proven track record for process improvement
  • Adaptability and the ability to quickly shift gears from developing strategy & plans to dealing with operational matters
  • Able to manage high volumes while maintaining attention to detail
  • Accustomed to using HR Information Systems (e.g. PeopleSoft), Microsoft Office suite, Applicant Tracking Systems (e.g. Greenhouse)
  • Strong focus on compliance and maintaining high levels of integrity and confidentiality
  • Good communicator, both oral and written
  • Able to coach others and a desire to support team member development
  • Strong organisational skills with the ability to manage competing priorities, often against tight deadlines
  • Based in one of the 3 hub locations – Orlando, Bratislava, Bangalore

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture

Next Steps

If you’re looking forward to progressing your career with us, then we’re looking forward to receiving your application.

Read Full Description
Confirmed 17 hours ago. Posted 8 days ago.

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