Manage a portfolio of client accounts and will be responsible for overall team operation
Act as the first point of contact for client questions and requests will be responsible for ensuring all client SLAs are consistently met by the team
Effective team management capabilities
Pro-active leadership that encourages teams to perform to the best of their ability
Manage client relationships. Deliver superior customer service and ensure organic business growth.
Build and maintain relationships with clients often through regular calls and meetings
Communicate to other departments in the organization to facilitate client requests
Identify new client relationships and assist in pitches to potential new clients
Give presentations about their organization’s products or services
Conceptualize strategies and pro-actively provide ideas - act as a technical consulting partner to the business
Assist clients in their effort to maximize revenue through yield analysis and optimization.
Effectively manage the budget while optimizing the same towards optimal delivery.
Manage a team of account executives and arrange training for them wherever necessary
Generate accurate reports on the status of existing accounts and new business
Requirements
A minimum of 8 years of relevant experience in Digital ad platforms for Ad Agency, Publisher, Ad Network. Overall Experience of 10 yrs +
CM360, DV360, and other DSPs experience is preferred
Strong experience in digital ad operations and digital account management.
Up-to-date knowledge of digital marketing trends and potential new channels and strategies.
Familiarity with JavaScript, HTML, and troubleshooting online technical ad-related issues. Familiarity with VAST or VPAID tags would be added advantage
Excellent writing and verbal communication skills with the ability to work with both technical teams and business strategy teams
Proven ability to gather and filter complex data, providing insights related to analytics and revenue recognition
Client-service focused, detail-oriented and highly organized with the ability to identify client needs and translate client input into clear direction for the broader core team
Ability to effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
Effective team player.
Demonstrated ability to work under tight deadlines, communicating timelines and urgency effectively with stakeholders