NASDAQ

Business Analyst, Calypso – Back Office (Post Trade Processing)

Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets? Back Office shouldn’t be foreign to you.

Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products – for both cloud-based and on-premise software – will ensure your success as a Product Support Business Analyst for Calypso Product.

Whether it’s coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company.

As a Product Support Business Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.

Responsibilities

• Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported.
• Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems.
• Confirm submitted product support cases contain the information required to work starts.
• Understand, analyse, and replicate product issues.
• Provide known resolutions and/ or advice to customers, professional services, and partners.
• Request product fixes from engineering.
• Create, test, and deliver hotfixes.
• Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications.
• Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency.
• Ensure assigned product support cases are moving as quickly as possible through the product support process flow and escalate issues to product support management when necessary.
• Mentor new Product Support team members.
• Work on special projects as assigned.

Experience and Knowledge

• Bachelor's/ Master’s degree in Business / Finance field or equivalent
• A solid understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange and other derivatives is an added advantage.
• Understanding of one or more aspects of Trading and Trade processing: trade capture and valuation, trade workflow, settlement and netting, accounting, messaging (SWIFT, DTCC, Confirmation), cash flows, position management and corporate actions
• Business Analysis Skills with very strong Mathematical and Analytical Background
• Professional working proficiency in English is a must.
• Knowing Java is not mandatory but will be an added advantage
• Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills
• At least 3 – 5 years relevant, working experience within the banking/financial industry
• Experience of working in a Software company and/or knowledge of Object Oriented Programming is a plus

What we Offer

• Monthly base salary starting from 2200 to 2600 EUR gross based on your experience
• Annual monetary bonus
• Vesting Nasdaq Restricted Stock Units (RSU) for all employees
• Employee Stock Purchase Program Nasdaq stocks with a discount
• III pillar pension plan with additional contribution from Nasdaq
• Flexible health Insurance program
• Additional paid leave days after 2 years of working at Nasdaq
• Flex day program (6 days a year)
• Internal mentorship program – get a mentor or become one
• Opportunities to grow horizontally or vertically in the organization
• Wide selection of online learning resources, e.g Udemy, O‘Reilly

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.