Customer Engineer Trainee (Thermal / Power) Thailand

Vertiv

Education
Workhours

Primary Location

Thailand-Bangkok-Bangkok

Job Function

Engineering

Job Posting

Aug 15, 2017, 6:48:38 AM

Customer Engineer Trainee (Thermal)

  • Provide after sales service and support for Vertiv air conditioning and refrigeration equipment.

 

Customer Engineer Trainee (Power)

  • Provide after sales service and support for Vertiv AC/DC power systems

 

Scope

  • CE trainees will complete the required training. This will be a combination of instructor led training and practical "on the job" training.
  • During the course of the program, the CE trainees will carry out service of equipment, commissioning, and service contracts under the guidance of a senior customer engineer
  • The CE trainees will carry out service work in an efficient, professional and prompt manner, thus ensuring client satisfaction and goodwill.

 

Job Responsibilities

  • Successfully complete the training program; ensuring all assessments and performance toll gates are met.

To be carried out alongside Senior Customer Engineer

  • Deliver service plans through operational plans; studying existing conditions; determining needs to accomplish operational delivery; mapping solution; updating and modifying requirements and solutions; preparing cost estimate and budget
  • Assist in formulate service action plan and schedule by determining specifications; coordinating and supervise contractors; comply with master schedules; coordinating and integrating requirement with all 3rd parties involved; updating cost estimates; aimed at sustaining and improving customers’ requirement.
  • Maintains Vertiv’s products and systems by establishing and enforcing preventive and on-going maintenance, and testing programs; scheduling repair and corrective maintenance within SLA; coordinating shut-down and installations
  • Carry out testing and commissioning of new units to ensure performance as per specifications.
  • Provide round-the-clock standby for breakdown calls, per maintenance contract requirement, therefore helping to minimize downtime for customer’s critical equipment.
  • Build and maintain close relationships with customer and assist all parties in case of customer inquiries.
  • Maintains a safe and healthy work environment by following, and enforcing standards and procedures; complying with the HSE code and legal regulations
  • Assist in monitoring pricing levels and pricing strategies of labor, spare parts , maintenance service contracts and other service products
  • Perform other work as maybe assigned by immediate superior.

Qualifications (Customer Engineer Trainee – Thermal)

  • Bachelor's Degree. Preferred field of study in Mechanical or Chemical Engineering
  • Minimum 12 month work experience preferably in the field of engineering.
  • Active team player, customer service oriented with positive working attitude.
  • Ability to diagnose and solve technical problems logically.
  • Strong customer facing skills are required - Excellent listener, communicator and presenter.
  • Good IT knowledge will be an advantage.

 

Qualifications (Customer Engineer Trainee – Power)

  • Bachelor's Degree. Preferred field of study in Electrical/Electronics or Mechanical Engineering
  • Minimum 12 month work experience preferably in the field of engineering.
  • Active team player, customer service oriented with positive working attitude.
  • Ability to diagnose and solve technical problems logically.
  • Strong customer facing skills are required - Excellent listener, communicator and presenter.
  • Good IT knowledge will be an advantage.

About Vertiv

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

Read Full DescriptionHide Full Description
Confirmed 10 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up