Title:Specialist, IT Tech Analysis
Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools. Also supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
Installs and supports both hardware and software components for user group.
Performs preventive maintenance, test and repair of equipment.
Evaluates system configuration and software to ensure effective use of hardware resources.
Addresses and resolves hardware, software and customer issues.
Engages users to determine their potential future business requirements.
Provides positive customer experience with each customer interaction.
Responsible for installation and maintenance of less complex hardware/software systems and supporting smaller user groups.
Provides ongoing support of the standard hardware/software needs of the company.
Provides basic one-on-one training to user community.
Impact is on a defined area, function or process.
Responsible for single application or part of an application
May develop new techniques and procedures.
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
Recommends and assists in the implementation of changes to policies / procedures as appropriate.
Graduation a Must
Service Desk Experience required
2-4 years of relevant experience
Knowledge of a wide range of policies and procedures for the work area.
Integrates knowledge and experience as a skilled specialist.
Possesses broad knowledge of related processes, disciplines and/or technologies and their interdependencies.
Possesses deep technical knowledge in area of specialization.
Applies advanced principles,theories, concepts, and technologies as well as knowledge of related disciplines to solve problems and deliver solutions.
Develops solutions to complex technical problems, which may impact multiple work areas.
Probes beyond the stated situation to identify underlying issues and consider possible alternatives.
Recognizes and acts on inconsistencies in data.
Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline
Applies communication skills to interpret technical information or to provide technical advice/guidance.
Builds trust; explains the rationale behind processes, approaches and decisions.
Anticipates future needs based on past transactions.
Understands the implications of actions and decisions within work area and across teams.
Resolves complex issues escalated from less-experienced team members.
Receives general direction; work may be completed without pre-established procedures.
Work guided by team requirements or department objectives.
Establishes own priorities within general guidelines.
Coordinates resources and activities as needed to achieve deadlines and results.
Finds ways to improve efficiency, quality and service of ongoing work.
May provide direction/coaching to less experienced team members.
May act as lead on small projects.
Contributes to area through the quality and efficiency of work.
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.