In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
- Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm) rotating between team members one week out of three.
- Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas.
In detail
- Provide technical and functional support to business users, mainly in North America, but also worldwide.
- Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
- Diagnoze and resolve data processing problems
- Support technical and business analysts in defining application production problems.
- Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
- Participate in disaster recovery trials (evening and weekend work).
- Support changes in production environments (evening and weekend work).
- Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
- Analyze and improve existing procedures and tasks.
- Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications.
- Analyze and suggest improvements to our current production monitoring and warning process.
- Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
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