Expedia

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Account & Supplier Risk Investigator

We are a new team of dedicated analysts focused on protecting the accounts of our customers. We monitor account activity to identify unauthorized access and take swift action to keep our customers secure. We are looking for new members to join us in this endeavor. Our team values varied strengths and recognizes the importance of individual contributions.

What you'll do:

• Core function is to support multiple real-time work queues and out of queue monitoring tasks, making independent and accurate decisions on high risk behaviors across Expedia Group accounts and supply partners
• Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
• Execute basic query language functionality, allowing to modify, troubleshoot, and execute database queries across various reporting tools
• Participate in initiatives to identify improvements in tools and processes
• Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
• Maintain up to date knowledge of the account and supplier risk space
• Respond to and resolve inbound customer and partner escalations
• Suggest changes to policies and procedures which enhance effectiveness of the team
• May be required to support business continuity emergencies, as requested by leadership
• Support other duties as assigned 

Who you are: 

• Experience in eCommerce risk environments is a plus
• Proven capacity for analytical thought 
• Experience with SQL (QueryBook) is desirable; ability to understand such data mining tools is essential
• Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
• Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you
• Flexibility to adapt and able to handle multiple assignments while working independently
• Love working as a part of a creative, adaptable team within an evolving area of the company
• Attention to detail is critical, as is the ability to prioritize work to meet business needs
• Flexibility to work on Week-end days.

#LI-RB6

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. 

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.