Associate, Generalist, Project Management, Strategic Initiatives, Consumer Banking Group Operations, Technology & Operations - (WD64136)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Job Purpose
- Process Management initiatives embedment and execution in Retail Liabilities Business and other functional units across the bank
- Create and Review Standard Operating Procedures (SOPs) for Retail Liabilities Business and Operations
- End to end Project Management and ownership of projects and processes related to Business/Service/Operations/Cost Management/Regulatory adherence and other related areas.
- Actively engage with relevant stakeholders, vendors etc to impacting process changes and provide dynamic solutions and lead design and implementation.
Key Accountabilities
- New Process Design
- Existing Process review
- Process Re-engineering
- Digitization of processes
- Process Monitoring and Implementation
Job Duties & Responsibilities
- Creation and Review of SOPs and ongoing monitoring of Processes, System & controls to ensure continuous improvement.
- Monitor TAT (omni-channel) and improve through building efficiencies and automation projects.
- Define end to end workflow of the process, seek approval from all relevant stakeholders, define user stories, create an implementation plan, and monitor effectiveness of the process.
- Identify and execute end to end improvement projects across retail liabilities business and operations through regular interaction with stake holders.
- Close co-ordination with various stakeholders to provide process solutioning, interaction with IT to develop system solutions.
- Handcraft customer journeys to ensure enhanced customer experience.
- Define user requirements, basis feedback received from the branches, issues/gaps arising from branch audit, adherence to regulatory guidelines etc, new product/process requirement from business.
- Discussion/agreement with Technology on solution design and process digitization
- Prepare business case and take it up with technology for development.
- Define test cases and undertake testing post development.
- UAT signoff on new system developments impacting Branch & Service operations
Required Experience
- A minimum of 6-8 years of experience in retail & corporate banking with at least 3 years in Process Management or Branch Operations.
- Experience in Banking Processes, IT improvement projects.
- Background in Banking across a few functional areas in Service/Operations function.
- Exposure to large scale branch operations/ governance
- Experience in data driven/ analytics based operating model
Education / Preferred Qualifications
- MBA and/or CA or Graduate with additional relevant experience.
- Project Management, lean six sigma certifications preferred.
Core Competencies
- Customer Service & Engagement
- Business Analysis & conceptual thinking
- Problem solving and decision making.
- Digital acumen
- Research & analytical skills
- Good interpersonal and excellent communication skills.
- Effective control measures and governance standards
Technical Competencies
- Project Management
- Consulting & Training skills
- Data Analytics
- Implementation and Monitoring
Work Relationship
- Self-driven – self-starter and should continuously improvise.
- Teamwork – work collaboratively to achieve common goals.
- Initiative – Ability to access and take initiatives independently.
- Result oriented – time bound result.
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location
: India-Maharashtra-Mumbai
Job
: Operations
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Apr 24, 2024, 5:21:00 AM
Read Full Description