DBS Bank

Customer Service Officer - (WD64173)

Job Purpose

• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities 

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities 

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

• 2-4 years Banking Experience

Education / Preferred Qualifications 

• Graduate preferably Banking/Commerce

Core Competencies 

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies 

• Good Computer Knowledge

Work Relationship 

• Team player
• Self-motivated and takes initiative

DBS India - Culture & Behaviours

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity

Primary Location

: India-Tamil Nadu-Erode

Job

: Operations

Schedule

: Regular

Employee Status

: 

Full-time

: 

Job Posting

: Apr 24, 2024, 8:30:45 AM