bioMerieux

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bioMérieux Diagnostik AS

Healthcare IT Connectivity Leader- METER

In our Customer Support Center, Healthcare Connectivity Leader for METER (Middle East, Turkiye and Russia) will be responsible for the implementation and development of complex connectivity project around bioMerieux Solution, ensuring also hardware and middleware connectivity and connection with laboratory information system (LIS) in accordance with customer service level agreements (SLA) within the framework of bioMérieux guidelines & strategy.

This position can be located either in Istanbul or Riyad or in our headquarter close to Lyon.

What will your responsibilities within bioMérieux?

• Coordinate and liaise with internal and external technical IT providers, resources and cross functionally with all involved departments (customers, technical support, LIS vendors, project teams, marketing and GCS) in project mode.
• Be the technical referent for support and project teams on IT topics
• Provide support in helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
• Provide technical support on daily topics in the field and remotely
• Coach teams and support first installations of new products (flying doctor role)
• Deliver technical documentation (technical prerequisites, support procedures, quality management…)
• Manage crisis at customers (cyber…)
• Provide support in helping set up hardware or software, Troubleshooting and diagnosing connectivity / data access problems, answering questions about hardware or software
• Support/Perform pre-site installation inspections, workflow analysis, design, coordinate, and project manage installations.
• Support/Perform software-related installation and configure software in equipment and associated peripherals.
• Training and coaching FSE, distributor FSE, customers and providing expert knowledge to their IT departments on configuration, operation maintenance and first line troubleshooting of the instruments/machines/equipment and associated automation IT infrastructure.
• Coordination and implementation of interfaces between equipment, automation, associated peripherals and customers IT information systems.
• Supporting customers in improving their equipment and automation information management procedures and processes to ensure uninterrupted operation/function and up-time.
• Support mandatory and optional software and firmware patches, upgrades and retrofit pushes via remote E-Service
• Act as technical liaison and advisor to METER customer service teams, Marketing team, distributors, customers and their other vendors IT departments.
• Escalates IT incidents when needed to the next service levels or requests additional assistance from specialists and provides the necessary follow-up to ensure the problem has been resolved to the customers satisfaction.
• Support rolling out new pro-active IT service tools and processes.

Who are you?

• Higher education on information technologies (MSc, Masters), a minimum of 3 years of local and/or international experience in the field of IT services.
• Strong leadership and synthesis skills to keep project under control
• Extensive understanding and experience of hospital workflow design and analysis
• IT Skills, ability to perform software updates and parameter and basic LIS configurations, validation and verification Internet Protocol, Wireless Modems/Routers, Cloud systems and services, Cyber Security…
• Experience in developing languages for example VC++, Delphi , C# , SQL Server ,HTML,UML,XML, Java script
• Specific experience in the cyber security field
• Ability to convince, influence, and gain support both in the internal networks of the company and with customers
• Enjoy working in an intercultural and matrix environment with daily interaction with multidisciplinary teams
• Very good communication skills, a good team spirit and synthesis and a strong customer orientation.
• Be able to manage priorities and keep commitments.
• Business trips (METER countries and abroad) are to be expected (40 %)
• Fluent in English

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.

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