Team Manager, Benefits Operation Center

Willis Towers Watson

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Responsibilities
Company Type
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Job Description

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

The Company

The Towers Watson and Willis group of companies (the “Company” or “Willis Towers Watson”) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Unlock your potential at Willis Towers Watson.

The Business

Our Technology and Administration Solutions (TAS) business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. 

Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

 

Awards & Recognition:  

  • The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
  • Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
  • Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
  • Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

The Role

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines.

Performance Objectives:

Excellence
• Administer ongoing benefit system activities such as:
o Process system data updates such as indicative data, election data, dependent and beneficiary data
o Analyze error reports from insurance carriers
o Analyze, validate and update data related to dependent verification for health benefits
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
• Gain an understanding of the plan design or scheme rules for a particular client
• Help develop and maintain system processing documentation
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
• Assist project team with client assignments to deliver timely, within-budget and high quality work
• 100% compliance with SSAE-16, ISO 9001, ISO 27001 and Professional Excellence criteria

People
• Take initiative to proactively share knowledge and/or experience with team members
• Develop strong partnerships with team members
• Identify potential out of scope work and new opportunities to client teams

Financial
• Meet service level agreements across all clients
• Meet billable hour goals as defined by your manager
• Work within prescribed budget for each project
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness

Job Requirements

The Requirements

  • Experience leading a team, or other relevant people management experience preferred
  • Willing to work on a mid-shift schedule
  • Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans
  • Ability to complete Willis Towers Watson Benefits Systems Administrator training program
  • Professional and responsible approach to work, clients, and colleagues
  • Strong analytical, integrative and problem solving skills
  • Excellent written and verbal communication skills
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
  • SQL query skills are preferred
  • Solid interpersonal collaborative skills
  • Ability to work both independently, and on virtual teams that have colleagues in different geographic regions
  • Strong organizational abilities
  • Ability to schedule work, delegate, and monitor progress of others
  • Commitment to quality, and continuous improvement of self and community
  • Desire to learn, accept new challenges, and have fun
  • Ability to travel and work extended hours as needed
  • Ability to work in a performance driven environment managing multiple priorities
  • Work experience with US counterparts and projects preferred, but not required
  • College degree required 

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights

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Confirmed an hour ago. Posted 30+ days ago.

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