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Job Description

Deliver the quality of guest service and daily operation

  • To deliver at all times a professional & friendly manner to communicate with the guests, ensure their check-in and check-out process are Fell Welcome and have an experience to remember. To keep standards in terms of appearance, attitude, smile
  • To ensure VIPs/Club member feel welcoming and be impressive, without compromising the service delivered to the other guests and clients of the hotel.
  • To ensure that the Front Desk is not left unattended at any time whilst on duty.
  • To be attentive to respect and maintain the privacy / confidentiality of the information, or guest names available.
  • To be implemented the Brand standards and ensure always reach successfully and permanently.

Well organize work space environment and safety

  • To carry out any other reasonable duties and responsibilities as assigned.
  • Type correspondence, memorandums, circulars and reports as assigned.
  • Maintains office supplies stock.
  • Performs special duties as required by the Front Office Management from time to time.
  • To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning. Ensure grooming and general appearance conforms to Hotel standards

Promote and create guest relationship and recognition

  • To maintain and be aware of the importance of guest recognition.
  • To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel.
  • To provide guests with the most accurate and up to date information at all times.
  • To be familiar with thorough knowledge with all the hotel's services and facilities, informs guests about them to encourage use

The position is based in Luang Prabang Province, Lao PDR

Work Experience

Knowledge and Experience

  • Diploma or Degree preferably in hospitality or related field
  • 2 years in industry experience, minimum 1 years in Front office will be advantaged
  • PMS knowledge: Opera or FOLS (or local equivalent)

Competencies

  • Communication skills for all levels of staff/guests, confident, clear English
  • Interpersonal skills to deal with guests and staff issues
  • Confidently able to resolve problems and make decisions
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Can use sensitivity and discretion in supporting guest needs
  • Career focused, wanting to grow and develop, self-driven
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Confirmed 14 hours ago. Posted 30+ days ago.

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