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E-Commerce Customer Coordinator Responsibilities

Able to work in a high-paced and multi-tasking environment and maintain focus and professionalism at all times. Able to apply critical thinking skills to resolve problems. Consistently use Genesys Workspace to field, track, and accurately record notes on all incoming telephone calls and e-mails from DataZone, stores, shippers, vendors, and other third parties according to standard Fulfillment Center operating procedures. Immediately execute and record DataZone and other stakeholder fulfillment issues, including but not limited to reships, NDD rerouted orders, orders requiring IT support, and outside buys. 

Achieve (KPI), key performance indicators, set and established by E-Commerce and Supply Chain. 

Leverage multiple software and hardware tools to locate the necessary information to answer questions, solve problems, and fulfill both eCommerce and VDP orders. 

Route calls to appropriate resources and escalate issues to appropriate parties. 

Accurately categorize and record DataZone contacts and review interaction history while communicating with DataZone agents to resolve the problem. 

Identify and troubleshoot issues and escalate to appropriate stakeholders. 

Assist DataZone Call Center and Store Support Center in immediately researching and responding to escalated issues regarding customer orders. 

Also support fulfillment and post-fulfillment activities on the floor as directed. 

o Picking Products –accuracy and efficiency 

o Deconsolidating Customer Orders on the line 

o Packing and Shipping of Customer Orders 

o Truck Put Away 

o Staging and Returns 

o Transfers 

Level of Education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses. 

Level of Experience: 1 year of customer service experience. Experience working in a call center is preferred.

Type of Experience: Customer service, call center experience and knowledge of automotive parts would be preferred.

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Confirmed 5 days ago. Posted 2 days ago.

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