Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.
Job Requirements and Preferences:
Minimum Years of Experience:
4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.
Preferred Qualifications:
Degree Preferred: Bachelor Degree
Preferred Fields of Study:
Information Technology
Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader in the management and/or development of application based troubleshooting, including the following areas:
of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:
Demonstrates extensive abilities and/or a proven record of success as a team leader in diagnosing and troubleshooting complex application problems, as well as leveraging tools and resources appropriately, to identify solutions that may or may not be already documented, which includes utilizing technical capabilities, analytical skills and application know-how including the following areas:
.NET/IIS, Sharepoint, Java, Documentum, SQL, and others;
Certification(s) Preferred:
ServiceNow: CSA, CAD, CIS - Event Management, IT Service Management, Discovery, CAS - Performance Analytics ITIL Foundations v3 or higher certification
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