Data Services Front Line Manager



The Equifax Shared Services Operations Team under its Data Services unit is looking for a professional to become Data Services Front Line Manager, responsible for all day-to-day efforts of an assigned group of employees: plan, coordinate and monitor projects; assure compliance on due dates; plan for and execute on required staffing needs and proactively provide coaching and feedback when required.

Job Summary:

•    Plan, coordinate, execute and monitor Quality assignments for Data Analytics programs in Costa Rica.
•    Manage the day-to-day tactical functions associated with data services programs.
•    Work closely with IT to ensure that applications support continuous improvements around quality, cycle time and operating efficiency 
•    Interact with customers as it relates to data integrity, data operations processes, reporting methods and troubleshooting/problem-solving in a timely manner 
•    Closely monitor productivity and quality, ensuring both are consistently met and take corrective measures when needed. Maintain operating metrics 
•    Develop new methods to research corporate legal structure using desktop tools, internet research and internal data sources. 
•    Plan, coordinate and attend calibration meetings with business owners and peers. 
•    Maintain an assertive communication; keep day to day effective contact with Business Owners.
•    Create/Implement/Analyze weekly and Monthly Quality and Performance Reports and business reviews. 
•    Creating sense of ownership within the employees and resolving employee issues, if any. 
•    Looking constantly for development as well as continuous improvement for the entire team. 
•    Contribute to the service improvement efforts of the team and implement changes in a positive way. 
•    Provide leadership and technical expertise to a team of analyst as it relates data analysis and research.
•    Participate in value-added planning, budgeting and forecasting activities.
•    Participate and deliver special projects/assignments such process improvements initiatives.


•    Client Satisfaction Oriented 
•    Strong interpersonal skills and professional attitude 
•    Strong Leadership skills 
•    Show success in motivating others 
•    Possess the ability to multi-task in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented 
•    Respond quickly to unexpected changes with creativity and optimism 
•    Fast learner in business process to become a process expert in a short period of time for selected Equifax related processes 
•    Ability to influence global teams and work in global environments

Basic Requirements:

  • Bachelor degree in Computer Science or related field
  • Minimum of 2 years’ experience on data analysis or programming
  • Experience with databases and data warehouses, such as Oracle 10g, Greenplum, SQL Server.
  • The ability to make good decisions regarding data quality
  • Must be fully bilingual English – Spanish (high level).
  • Excellent communication skills both written and verbal
  • Advanced problem solving skills
  • Excellent interpersonal conflict resolution skills
  • Strong organizational, interpersonal, work management, communications and analytical skills
  • Strong background in Data Mining
  • Experience in Project Planning

Preferred Requirements:

  • Knowledge in LEAN methodology is desired

Primary Location:



Function - Project, Program and Process Management


Full time
Read Full DescriptionHide Full Description
Confirmed 14 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up