Premium Experiences Supervisor

Live Nation

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Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries.  Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists.  These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.  For additional information, visit www.livenationentertainment.com.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

Who are you?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  A leader who is resourceful, innovative, forward thinking and committed. Passionate about music and providing an excellent and memorable experience for all fans. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

The Role:

As the Premium Experiences Supervisor you are a leader in the venue, committed to providing the highest level of guests experience. Someone who is unstoppable in providing the ultimate guest experience. As the Premium Experiences Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with you Guest Services Host team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness. 

Responsibilities:

  • Manage Hourly Team Members
  • Work with senior management team on disciplinary and performance issues
  • Manage inventory with Premium Seating Manager or Director and with them create the team’s nightly, weekly, monthly sales goals
  • Build relationships and data with the venue’s members and VIP clients and have the ability to anticipate their needs
  • Upsell available premium inventory to concert attendees
  • Ensuring compliance with Workplace Standards
  • Maintain constant communication with staff and guests to ensure that they receive highly personalized service
  • Floor Management Set up and Functions

Qualifications:

  • Excellent communication and interpersonal skills
  • Well spoken and personable
  • Ability to problem solve, multi task and well organized
  • Charismatic and a people person. Fearless and excited to lead a team
  • Ability to take charge, think outside the box and come up with creative solutions
  • Articulate vocabulary with the ability to adapt and socialize with current audience
  • Exemplary and professional grooming standards
  • Ability to anticipate guests’ needs

Enhance Revenue

  • Participates in developing long and short term plans for revenue growth Generate/Enhance Revenue and VIP counts
  • Execute nightly sales campaigns that increase incremental sales
  • Oversee the nightly show experience host to ensure financial goals are met

Vibe, Atmosphere and Maintenance within the venue

  • Creates and maintains an environment of high energy vibe that fits within Live Nation standards
  • Ensures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor
  • Maintains Cleanliness standards at its highest

Essential Personal & Interpersonal Skills

  • Capable of maintaining a positive attitude

·Maintains objective view in all circumstances

·Listens empathically to Management and Team Members

·Maintains organization and focus

·Takes creative risks to enhance revenue

·Behaves professionally to maintain/enhance a positive image

·Thinks creatively to produce new possibilities in all areas of operations

·Ability to alleviate volatile situations

·Shows respect by considering the rights and dignity of others rather than just self

·Communicates assertively in a non-aggressive, candid manner

·Maintains personal integrity by abiding by and supporting the Mission and Values of the company

IN ADDITION TO THE PERFORMANCE OF THE ESSENTIAL JOB FUNCTIONS VIP LOUNGE MANAGER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

  • Accountability
  • Development (self and subordinates)
  • Working Relationships
  • Judgment
  • Quality of Work
  • Dependability/Reliability
  • Written and verbal communication
  • Financial Goals
  • Operations of Experience Goals
  • Manageability

  MINIMUM QUALIFICATIONS:

1.            WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends   

ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions INTERPERSONAL SKILLS:  Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity

4.            ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner

5.            SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred, T.I.P.S. certification or equivalent; 2-3 years experience in up-scale service and/or in a live music club or nightlife industry with high level customer service

6.            AVAILABILITY : This position will require frequent night, weekend, and holiday work

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Confirmed 17 hours ago. Posted 30+ days ago.

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