Who are we?
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.
HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. A leader who is resourceful, innovative, forward thinking and committed. Passionate about music and providing an excellent and memorable experience for all fans. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
As the Premium Experiences Supervisor you are a leader in the venue, committed to providing the highest level of guests experience. Someone who is unstoppable in providing the ultimate guest experience. As the Premium Experiences Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with you Guest Services Host team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness.
Essential Personal & Interpersonal Skills
IN ADDITION TO THE PERFORMANCE OF THE ESSENTIAL JOB FUNCTIONS VIP LOUNGE MANAGER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
1. WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends
ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
4. ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
5. SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred, T.I.P.S. certification or equivalent; 2-3 years experience in up-scale service and/or in a live music club or nightlife industry with high level customer service
6. AVAILABILITY : This position will require frequent night, weekend, and holiday work