Specialist, Service Delivery Engineer-Event/Change Mgmt - (WD63690)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- IT Change Management is a critical for organization, this is to aids in smooth, controlled and structured approach of deploying any change in the IT infrastructure or in the Applications to ensure minimal disruption.
Key Accountabilities
Apply a structured methodology and lead change management activities
Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts:
- Enable the design, development, delivery and management of key communications.
Assess the change impact:
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
Support training efforts:
- Provide input, document requirements, and support the design and delivery of training programs.
Job Duties & responsibilities
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated and persistent resistance
- Consult and coach project teams
- Create actionable deliverables for the core change management plans: Sponsor Plan,
- People Manager Plan, Communications Plan, and Training Plan
- Create actionable deliverables for any required "Extend" plans, such as the Resistance
- Management Plan
- Support and engage senior leaders
- Coach people managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into the project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
Required Experience
- Experience in IT Change Management, Understanding of Technology, Basic knowledge of banking sector
Education / Preferred Qualifications
- Graduate (preferably technology or relevant field)
Core Competencies
- Change and Incident Management
Technical Competencies
- ITIL certification (good to have)
Work Relationship
- Will be working closely with the technology team for change management related tasks and process requirements. Active participation and presentation in all audits conducted for the process. Completing all regulatory submission in time.
DBS India - Culture & Behaviors
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity
Primary Location
: India-Tamil Nadu-Chennai
Job
: Technology
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Apr 23, 2024, 10:11:24 AM
Read Full Description