Designation
SPECIALIST
Country
Bulgaria
No. of Positions
1
Auto req ID
1401667BR
Experience
2.5-5 Years
Skill (Primary)
DWP-UMC-MESSAGING SERVICES
Qualification
B-Tech
Expected Date of Closure
15-Jun-2024
Location
Sofia
Employee Group
Business Line FT
Job
Administrator
Job Description (Posting).
HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio
of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.
Main Responsibilities:
- SNOW (Tickets, Catalog Tasks, Service Requests)
- Change Implementation (mostly post business hours)
- Software Updates and License Management
- Lifecycle Tasks
- Healthchecks dashboard preparation and Monitoring
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
- Follow defined staffing schedule.
- Patch and configuration management of MS Exchange.
- Configuration of Exchange Policies & Transport rules.
- Ensure all the KPI’s are met through following standard processes and procedures.
- Administration, support, maintenance, and monitoring of the MS Exchange 2013/2016/Exchange Online infrastructure.
- Administration of mailboxes and user accounts, Public Folder creation, replication, and rights assignments.
Requirements:
- Clear understanding of disaster recovery concepts.
- Clear understanding of mail gateway configuration and concepts.
- Good knowledge on Auto discover / Outlook connectivity / OWA / ActiveSync / Mailbox Store / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e- discovery/Discovery
- Should have knowledge about DAG, CAS, OWA, RPC/HTTPS, and Active Synch Configuration, DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
- Experience - 2-4 Years of experience for L2 level support engineer,
- Excellent English Language Proficiency
- Should have the knowledge of capacity planning.
- Experience with managing Multi-Site distributed environment.
- Extensive knowledge with Outlook, including 2007/2010/2013.
- Good understanding of Active Directory, Group Policies, DNS & DHCP.
- Experience on Configuring and Administration of High Availability environment for Exchange Services.
- Strong understanding and experience with MS Exchange 2016/Online in an enterprise environment including backup and restore procedures.
- Extensive knowledge with Outlook, including 2013/2016 and Exchange Online.
What we offer:
- Competitive salary and performance bonuses
- Opportunity for career progression
- Young and vibrant team environment
- Social benefits package
- Professional on-boarding and on-going trainings
HCL Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.
Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
- Your personal data is secure with us.
- Only candidates selected for interview will be contacted
Entity
INFRA
City
Sofia
Reporting Manager Designation
SENIOR MANAGER
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