Designation

SPECIALIST

Country

Bulgaria

No. of Positions

1

Auto req ID

1404574BR

Experience

2.5-5 Years

Skill (Primary)

Cloud Services-Platform Engineering-ITSM Platform

Qualification

B-Tech

Expected Date of Closure

15-Jun-2024

Location

Sofia

Employee Group

Business Line FT

Job

Administrator

Job Description (Posting).

HAM&SAM – Software Asset Management

HCLTech is a global technology company, home to 222,270+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio

of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 31, 2022 totaled $12.3 billion.

Main Responsibilities:

• Manage HAM & SAM aspects of Asset Management for the Customers environment.
• Develop and implement Asset Management processes for Hardware and software assets within the data center and end-user space.
• Manage leased assets
• Analyze client contracts, Purchase agreements and other data to manage hardware assets effectively
• Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
• Utilize Data analysis tools and techniques like MS Access, MS Excel
• Assess data accuracy and reasonableness and follow-up directly with clients appropriately to achieve necessary understanding and to resolve the Licensing anomalies
• Ensure quality and timely delivery of customer requirements
• Generate monthly reports regarding this Service
• Identify and document best practices and implement them
• Oversee the activities of the team and provide direction
• Build and drive strategy and mature the Asset Management service
• Ensure delivery of the service per the service agreement
• Conduct analysis, prepare reports to work on project implementation
• Advise client on asset management and function as Subject Matter Expert
• Develop, maintain and execute asset management program including processes, procedures, tools, and reporting of hardware assets
• Provide ongoing information to leadership, customers, and peers regarding the health of the environment, enhancements, innovations and secure network solutions
• Systems Administrator-ITIL/ITSM Processes
• End to End Asset Management Life Cycle Experience both in Hardware and software

Requirements:

• Good Knowledge in designing, deploying, and troubleshooting an SCCM 2007 / 2012 server infrastructure.
• Extensive Experience in transitioning end to end HAM & SAM services from clients to Service Providers
• 5+ years of experience
• Respective technical certifications for Supported Technologies
• Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals
• Experience in managing software assets including license compliance for enterprise-level customers
• Active communicator
• Detail-oriented, customer-oriented, result delivery oriented, analytic thinking
• Experience with SCCM/SMS/ Marimba/LANDesk/Altiris./Intune

What we offer:

• Competitive salary and performance bonuses
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

HCL Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

• Your personal data is secure with us.
• Only candidates selected for interview will be contacted

Entity

INFRA

City

Sofia

Reporting Manager Designation

SENIOR MANAGER

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