Description

Group Vice President, Professional Services & Public Sector - APAC

A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also especially proud of our award-winning culture and our regular appearance on those “Best Places to Work” lists.

If you end up joining us, we’ll only ask you one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

The Opportunity

The GVP, Professional Services (PS) is a transformational leader who will focus on leading the combined APAC and Public Sector delivery team.

Overview

This leader will need to execute against a plan that delivers customer success, meets or exceeds financial targets, works in partnership with the Professional Services leadership team, owns the APAC & PBST P&L and expands adoption of Splunk products, offerings and use cases further in our customers’ ecosystems.

Responsibilities

• Directs management and leadership of the APAC & PBST PS delivery team to include recruiting/hiring, development, and performance management.
• Responsible for full financial management and reporting of the APAC & PBST PS P&L. Works closely with Finance counterparts.
• Promotes services offerings for PS delivery.
• Meeting organizational goals and managing customer success, revenue/expense targets, utilization, and services attach rates.
• Develop and promote best practices within the team fostering quality and ultimately customer success on every engagement.
• Responsible for employee engagement to drive exceptional customer experience within APAC & PBST PS services.
• Drive strong collaboration in a matrixed environment to develop a high quality and scalable ecosystem (partners) that embrace Splunk’s core values around customer success enhancing our delivery capacity and enabling partners to deliver Splunk services independently.
• Work proactively with sales and partners on large opportunities, helping to position service delivery and best practice to deliver security solutions.
• Partner with all Customer Success leaders to drive exceptional customer outcomes across the customer journey, leading to customer value realization and ultimately, renewal.
• Culture creator and change agent in the services functional team building arena

Requirements

• 12 + years’ experience in Professional Services or related fields with deep expertise and understanding of the APAC region.
• Bachelor’s Degree in CS or relevant technical field experience plus a minimum of 10 years of related PS leadership experience.
• Experience leading teams and being responsible at a VP level.
• Familiarity with Cloud based deployments.
• Experience working with Customer Success leaders to drive post sales adoption.
• Travel is required up to 50%, possibly more at peak times.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Note:

Base Pay Range

Singapore

Base Pay: SGD 332,800.00 - 457,600.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!