At Intuit, our mission is powering prosperity around the world. Every day we innovate with our flagship products - TurboTax, and QuickBooks. No matter your financial need, we have a solution that can help. Whether you’re a consumer, self-employed, or a small business owner, we’re in your corner to help make your dreams of prosperity come true through technology that touches the lives of almost 50 million people.
Come join our QuickBooks Customer Success team as a Group Product Manager for Differentiated Service experiences to imagine, create, make and test new Customer Success concept solutions and interaction models that solve huge customer problems. QuickBooks Customer Success is transforming the industry for Small Business with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce. We are a world-class, service-centric organization that is never satisfied with losing a customer.
We are seeking a highly experienced Group Product Manager to join our Customer Success Service Design team. In this role, you’ll partner with business owners and cross functional teams to design and optimize our customers’ journey and end-to-end lifecycle across service offerings, ensuring there are no dead ends for customers or experts by connecting customers to the best expert to address their need and drive confidence in their ability to manage their business leveraging QuickBooks Services and Products.
This role requires a dynamic individual who is comfortable working in a fast-paced, highly collaborative environment, with a strong ability to go deep into the details and step back and connect the dots for a more strategic perspective. You’ll work across a team of highly innovative, service experts, service experience managers and designers to define how we will deliver benefits to customers through this partnership, measure how effectively we do so and identify and address top areas for improvement with a cross-functional team of analysts, service delivery and product leaders. We are seeking an exceptional Principal Product Manager who thrives on changing the status quo, building new products, and leading high performing product teams with a strong missionary culture.
This role is directly accountable for (1) implementing a culture of innovation and experimentation to deliver service consistently at scale for customers with accountants (2) establishing and defining service levels of how customers will experience it including the processes and priorities experts will follow to deliver value and (2) optimizing the processes, standards and experience in partnership with accountants, product and expert teams in service to growing value to customers and address opportunity areas.
We are looking for structured, analytical leaders for whom operations is a towering strength, who can land difficult recommendations with senior leaders in highly matrixed organizations, consistently show a bias for action and above all, delight in serving our customers.