Customer Service Officer - (WD63936)
Job Purpose
- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents.
Job Duties & responsibilities
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Experience:
- 2-4 years Banking Experience
Education / Preferred Qualifications :
- Graduate preferably Banking/Commerce
Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
Technical Competencies
Work Relationship
- Team player
- Self-motivated and takes initiative
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location
: India-Haryana-Faridabad - elvb
Job
: Operations
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Apr 22, 2024, 6:38:24 AM
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