Compensation: $145,000 - $155,000/year
The pay listed is the salary range for this position, an estimate and not guaranteed. Any specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.
III. RESPONSIBILITIES – ESSENTIAL FUNCTIONS:
Operations
- Manages multiple site operations.
- Plans, directs, delegates and implements established department procedures and ABM Healthcare Support programs.
- Ensures that all ABM Healthcare Support Systems and programs are in place at all sits in accordance with Regional Director of Operations.
- Responds to emergencies at both night time and on weekends as required.
Leadership
- Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.
- Functions as a resource to staff and hospital team members.
Communication
- Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally.
- Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
- Demonstrates effective written communication skills in written reports.
- Attends administrative meetings and participates in assignments as requested.
Fiscal Accountability
- Ensures that all sites are meeting its fiscal responsibilities and operating within established budgetary guidelines.
- Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
- Plans and forecasts the department budget by calculating FTE’s, planning annual budgets, interpreting payroll, accounts payable and FTE reports and projecting workload and productivity. Performs a variance analysis by identifying and interpreting budget variances.
- Plans capital budget.
- Plans and implements staff scheduling, position controls, and attendance control procedures.
- Assures all supplies/equipment are purchased through approved vendors. Oversees all department related contracts with outside vendors.
Data Utilization
- Assumes responsibility for accessing and utilizing appropriate data in order to operations.
- Views everything with a process improvement mindset.
- Reports all pertinent data to Regional Director of Operations and ABM Healthcare Support Services Corporate Office in a timely manner.
Service Excellence
- Oversees the implementation and administration of HSS Patient Experience Program.
- Promotes a customer service mindset at all times to both internal and external customers.
- Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
- Champions all sites TQM/Customer Services Initiatives.
- Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
- Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.
Human Resources
- Develops/coaches management team to ensure fullest potential is reached.
- Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
- Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
- Ensures department Training Programs at all sites are being conducted within appropriate timeframes.
- Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
- Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.
Safety
- Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
- Ensures department compliance with all regulations and policies.
- May participate in hospital and/or ABM safety committees.
IV. RESPONSIBILITIES – NON-ESSENTIAL FUNCTIONS:3
- Maintains a professional appearance at all times.
- Participates in scheduled department meetings.
- Completes annual age-specific competencies.
- Remains compliant with mandatory Hospital Education.
- Fulfills TB, Immunization, and Employee Health Requirements.
- Remains compliant with department specific education and skill sets.
V. POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE:4
Education/Training: Required:
- Bachelor’s Degree. In lieu of Bachelor’s Degree, some college courses with 5+ years of relevant management experience is acceptable.
Preferred:
Job Knowledge/Experience: Required:
- Must possess a minimum of three years of proven work experience in a leadership role within an acute care setting.
- Must have experience in managing multiple sites.
Preferred:
- Five years minimum experience in a large academic medical center is strongly preferred.
- Experience directing/managing a unionized workforce is strongly preferred.
License(s): Required:
- Industry specific certification/licensure may be required.
Preferred:
Language/Writing/Communication Requirements: Required:
- Excellent verbal and written communication skills.
- An intermediate level of proficiency in MS Excel, MS Word and other business software.
Preferred:
VI. REPORTING RELATIONSHIPS:5
- Reports directly to facility designated administrator and ABM Healthcare Support Services Regional Director of Operations.
- Receives direction from ABM Healthcare Support Services Regional Director of Operations.
- Works cooperatively with rest of Management Team, Regional Directors of Operations, and ABM Healthcare Support Services Management Personnel.
- Reports to facility administration and Corporate Regional Director of Operations.
- Reporting requirements will include, but will not be limited to weekly reports, bi-weekly reports, monthly reports and annual reports. Facility administration and/or Regional Director of Operations may change the frequency of reports at any time.
VIII. MACHINERY/EQUIPMENT/TOOLS OPERATED (i.e., typewriter, PC, automobile, etc.)6
- Works in a health care environment.
- This position requires walking, sitting, standing, operation of a computer keyboard. Must also have the ability to operate basic housekeeping equipment in a teaching environment.
- May be required to travel via automobile to meetings and hospital related functions.
- Daily exposure to various healthcare related illnesses normally associated within a hospital environment.
- This position requires the use of telephones and pagers throughout the day.
Required Training:7
- Fire Safety
- Blood Borne Pathogens
- Right-To-Know
- Hand Hygiene
- Infection Control
- Physical Demands
- Remains current on all eSource Education, Q-Tips, and Best Practices.
- Chemical Safety and Usage
- Training/education provided for/required by Account/Facility
- Remains compliant with all training requirements given by direct report or RDO
Pre-Employment and Annual Requirements:8
ABM Healthcare Support Services required testing:
- 10 panel drug screen for controlled substances
Required by account/facility:
- Physical examination – must be able to lift up to 50 pounds
- MMR titer
- Hepatitis B vaccine series or signed declination
- Flu shot (October 1 through April 30)
- PPD skin test (2-step)
- History of chicken pox or Varicella vaccine
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