Uber

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

About The Role

The Workforce Management Forecast Specialist will work with the Global Workforce Management Forecasting Team and Regional Workforce Management teams to focus on operational excellence across our BPO and internal Centers of Excellence network. This is an opportunity to help build the WFM process from the ground up and dig deep into the fascinating and sophisticated field of Uber support. The Uber Workforce Management organization is a centralized global team that offers many exciting career opportunities worldwide!

Your Impact in Role:

Build long-range and short-range demand forecasts for Uber organizational units in multiple platforms and business verticals based on Global Standardized processes and tools.

Complete the agreed process to ensure service delivery.

Perform analysis on historical inflow data to ensure emerging trends are captured and perform root cause analysis to understand forecast deviations.

Propose adjustments to improve forecast accuracy.

The Experience You’ll Bring:

• WFM background - understanding the foundations of supply and demand planning, tracking and troubleshooting
• Problem solver and self-starter, logical thinking and analytical skills
• Experience with Google Sheets/Excel and preferably SQL, and plenty of experience working with data
• Outstanding written and verbal communication and organizational skills
• should be willing for rotating shifts (day, night, GY) including weekends and holidays

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.