City of Hope

Patient Experience Representative

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

Hours: Mon - Fri 8:30am - 5:00pm

This is not a remote position

The Patient Experience Representative will receive patients for scheduled activities, alerting the appropriate clinical area. The Patient Experience Representative will triage phone calls to ensure warm transfer or resolution per department guidelines; provide clerical support between patients, caregivers, physicians, care managers and clinical service departments with routine clerical and administrative tasks; and document coordination. The Patient Experience Representative will manage scheduling within the department. The Patient Experience Representative promotes teamwork, nurtures relationships with others and is viewed positively by co-workers. Communicates clearly, concisely, and courteously in a timely manner. Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patients, caregivers, vendors and stakeholders.

Minimum Qualifications:

• High School diploma or equivalent;
• Two (2) years customer service experience; preferably in Heathcare/medical setting
• Experience with electronic medical records;
• Knowledge of medical information and terminology
• Excellent written and oral communication skills;
• Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail;
• Proficient typing/keyboard skills required;
• Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook);
• Some knowledge of medical terminology preferred;
• Requires a great deal of independent contact with patients and their caregivers;
• Individuals must have the ability to assess situations where other levels of clinical intervention may be necessary

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information