Johnson and Johnson

Biosense Webster Clinical and Sales Specialist is responsible for clinical support in EP (Electrophysiology) lab, selling and promoting Biosense Webster products and solutions among current and potential customers, developing professional education for end-users, effective and strong collaboration with team members and developing the business growth mainly on the territory of North Bosnia.

Essential duties:

Clinical support

• Understand and know clinical EP environment, competitor products – continuous development of the knowledge.
• Product supporting & troubleshooting in real laboratory environment - continuous development of the knowledge.
• Following and coordinating clinical procedures.
• Tailor product conversation to the audience to ensure proper understanding and optimal utilization.
• Demonstrates products features and benefits to meet customers’ unmet needs.
• Become comfortable with all types of heart arrhythmias.

Sales

• Reaching business and sales goals
• Collecting, analyzing, and sharing market information (public procurements, competitors, business partners). Benchmarking.
• Preparing pricing offers, public procurements responses, respecting deadlines.
• Understand and know clinical EP environment, competitors’ products – continuous development of the knowledge.
• Keeping regular presentations, education to the partners – introducing new products, techniques, providing courses for the best usage of the product.
• Responsible for the launch and rollout of new products and services, execute state-of-the-art product launches process.
• Participate online or/and f2f in industry symposia, medical meetings and monitor the industry’s business.
• Commercial & negotiation activities with non-clinical stakeholders.

Operational

• Effective expense management.
• Respecting deadlines in providing monthly reports, expense reports, forecasts and other company processes.
• Understand and follow the processes with the Customer Service (pricing, public procurement, consignation etc.).
• Following and administrating quality Complaints due to Company quality processes.
• Close collaboration with all supportive departments.