JPMorgan Chase & Co.

You are a natural leader. You do what’s right and inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team and cultivating a great work environment.

As a Transactions Supervisor, you will be responsible for managing day to day operations of your section which includes direct management of 12-15 staff members. You will assign work and set workflow priorities, tracking the units performance and monitor daily volume and service levels. Your constant focus on customer service and all process flows that lead to delivering best in class service is needed as is your ability to hold every employee on your team accountable for results including compliance to all pertinent regulatory policies. 

Job responsibilities:

• Monitoring adherence to all prescribed metrics of performance which include but are not limited to cycle times, productivity goals, and customer satisfaction.
• Providing employees honest and clear feedback regarding strengths, opportunities and areas for development via means of coaching and guidance by actively planning for their development.
• Demonstrating the ability to build alignment and commitment within and across functions to achieve common goals.
• Adhering to overtime requirements when necessary as the timely processing of requests is critical to the SLA targets.
• Researching and finalizing EPIC dispute queue results with line of business supervisors.
• Monitoring and close out of EPIC audits in the correction queue.
• Overseeing Quality Control reviews of 100 operational functions and works with line of business supervisors on remediation.
• Providing executive updates for monthly business reviews.
• Participating in various projects and feedback sessions to positively impact file flow, policies and procedures, system enhancements, etc.
• Possessing end to end Process Knowledge and emerge as the SME for the process.
• Ensuring that all audit trails as required by the function are verified and stored appropriately.

Required qualifications, capabilities, and skills:

• High School diploma
• 2+ years Mortgage Banking experience
• Prior Supervisory and/or Leadership experience with a proven ability to lead, coach and mentor at all position levels
• Strong knowledge of mortgage documents
• Strong interpersonal skills; the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience.
• Strong analytical, organizational and communication skills
• Must be able to meet deadlines and multi-task
• Ability to manage high volume processes with stringent time constraints
• Strong PC skills, including Microsoft Office Suite.
• Ability to act in a decisive, urgent and committed way to achieve results.
• This position will be working onsite and not remote.

Preferred qualifications, capabilities, and skills: 

• Ability to lift up to 50 lbs preferred
• Ability to move carts loaded with files, lift boxes of files and climb
• Strong working knowledge Chase Servicing / Production systems is preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.