Associate Director, Field Access & Affordability Solutions Oncology
About Us
At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.
Job Description
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a home office-based, Associate Director, Field Access & Affordability Solutions Oncology position within the Patient Engagement and Customer Solutions (PECS) organization, whose goal is to create more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.
Skills Required:
- Has high tolerance for ambiguity, enjoys innovating and pushing the boundaries of what’s possible, and has a deep service orientation, empathy, and passion for patients
- Has passion for driving large-scale transformation; is comfortable working in a highly matrixed org; has comfort with shaping digital solutions; and has experience with patient/customer experience (any industry, not necessarily pharma)
PECS talent will develop critical skills in areas including:
- Shaping strategy
- Innovation across the value chain
- Large-scale business transformation
- Leading in a matrixed environment
- Market access acumen
The Associate Director (AD), Field-Based Access & Affordability Solutions will be responsible for leadership of 2 direct reports that support Field Reimbursement Manager (FRM) field operations and FRM launch strategy and execution. The AD position will involve identifying and pursuing opportunities to enhance patient access to Johnson & Johnson Innovative Medicine products to deliver a best-in-class, personalized patient experience. The ideal candidate must have a high intellectual curiosity, demonstrate an ability to distill and prioritize key insights, and develop and execute on patient focused strategy and tactics. The individual should also have a track record of success with innovation that will contribute to a seamless customer experience in helping patients start and stay on Janssen therapies.
A Day in the Life
Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
The Associate Director, Field-Based Access & Affordability Solutions will work to elevate the patient impact of our Oncology Field Reimbursement team. Their day-to-day responsibilities include:
- Field Reimbursement KPIs and Initiatives: Develop and monitor KPIs that support patient fulfillment. Foster collaboration between FRM and other customer or patient facing teams including field sales, Janssen CarePath Care Coordination, etc. Manage budget allocations related to field team training, recruiting, headcount, and related investments.
- Partner Collaboration: Partner with a wide range of internal and external stakeholders to pull in relevant strategy and enhance FRM value. Stakeholders include: FRM teams or equivalent in other Therapeutic Areas, Oncology Marketing, Patient Experience Leads, PECS Solutions Teams, Field Sales, Sales Learning & Development, Commercial Insights & Strategy, Legal, Regulatory, HCC, and outside vendors.
- Insight Generation: Anticipate market and competitive trends and articulate insights to inform FRM program evolution. Understand the desired customer experience and create open lines of communication about gaps & opportunities in the customer journey. Generate insights to inform training, deployment, and prioritization of activities.
- Upskilling & Tools: Shape and launch FRM resources and trainings that support a simple and meaningful approach to meeting customer unmet fulfillment needs, inclusive of full management of CPC, CAC, and MRC reviews. Develop and coordinate launch execution plans for new assets and pull through on key priorities. Define and track metrics that set FRM teams up for success with creating the desired customer experience.
- Culture: Cultivate a mindset that fosters innovation, agility, smart risk-taking, and experimentation by identifying and socializing best practices, well-intended failures, and ex-pharma examples of creating value through experience; help to identify necessary changes in the internal ecosystem in which we operate that must evolve and change to support our efforts.
- Diversity, Equity, and Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.
This is not an exhaustive, comprehensive listing of job functions (may perform other duties as assigned).
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