Uber

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the team

The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are steadfast to help others in any way we can. We handle critical concerns and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day!

About the Role

As an Operation Manager - Shared Services in our Manila Center of Excellence (COE), you will be responsible for people leadership and management, process management and results, stakeholder management, local operations leadership.

You will use your unparalleled empathy and charm to turn angry users into our strongest advocates. Beyond this, you’ll train, mentor, and guide your team to provide the same level of excellent service to all our users. You will work with senior HR and Community Operations partners to align the Vision with operational delivery.

What You'll Do

Lead, empower, and develop successful teams within a time-sensitive and demanding environment to deliver on critical metrics for the Manila Operational Unit.

Partner with Sr Manager, Global Manager, Program Leads, cross-functional teams and COE Leadership team on projects and initiatives that drive the business forward. Partner with the leadership team to make local decisions about operationalizing policies and implement end-to-end.

Oversee the day-to-day delivery on agreed metrics for efficiency, quality, and timeliness. Be fully immersed in the process and thus will be in a position to recommend and implement ideas for improvement.

The experience you’ll bring:

• Demonstrable experience in People Ops/HR or Operations Management, of which at least 5 years of people management experience,
• Proven track record of critical metric delivery, driving goals & results, and completing team performance analytics with a structured cadence.
• Solid background in developing people, interaction, and collaboration in different regions and managing expectations and relationships,
• Background in process improvement methodologies such as Lean, Six Sigma, Agile, Kayzen, and Business Process Management.
• Must be amenable to work on different shifts (according to the business need).
• Experience with MS Office (Excel, Powerpoint, Word, Outlook) or Google Workspace (Sheets, Slides, Documents, Drive)

Preferred Qualifications:

• Experience in HR shared services, HR outsourcing, or internal HR (recruitment, payroll, benefits, etc.) support environment.
• Workday experience and/or experience from other HR applications (such as Workday), Ticket Management Systems (such as ServiceNow), iCIMS, or CLM systems.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.