NTT Data

• Ensures assigned 

calls are worked 

towards resolution

• Follows the basic 

rules as provided on 

the SOP.

• Develops 

foundational 

understanding of 

broader 

interdependencies 

across various 

processes.

• Assists in resolution 

of outstanding 

issues from 

previous 

transactions.

• Expedites calls to 

the supervisor when 

there is a delay in 

closure of 

transaction or 

transaction is 

crossing the 

processing time line 

as per contract.

• Typically requires 0-

12 months relevant 

experience

• Basic computer 

skills.

• Good 

communication 

skills.

• Good customer 

service skills.

• Attention to detail, 

time management 

and organizational 

skills.

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