Community Associate

WeWork

Company Type
Industry
Experience
Workhours

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running smoothly
    • Drive growth and promotion of WeWork-provided service offerings
    • Take direction from the Community Manager and Community Lead to support the Community Team as necessary

Duties and Responsibilities

Greeting /Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirer to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Be active on the WeWork member network
  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter

Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
    • Fielding and assigning requests submitted through Zendesk
    • Manage keycard activations and bike room access requests where applicable
    • Ensuring the building is clean and well kept
    • Ordering consumables
    • Submit building receipts to Community Lead or Community Manager for expense reports
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to Community Lead and Community Manager and document accordingly 

Experience and Requirements

  • Hebrew and English fluency
  • University graduate with a four year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for WeWork’s mission and values
  • Proficient in basic computer skills
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Confirmed a day ago. Posted 30+ days ago.

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