Process Details & Primary Responsibility Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits – GUL, LRK, AARP, LAPSE • Process bills / invoices and allocate cash. • Research website to review backup documentation. • Apply payments. • Send request for additional/missing information. • Process identified suspense items distributed by Tampa RPA’s. • Reconcile bank deposits to ensure items received daily are correct • Daily reporting of volumes • Notify Business of issues Performance Parameters TAT Accuracy Knowledge skills & competency required Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies. 0 months to 2.5 year of customer service/ Data Entry experience College graduate Good verbal & written communication skills. Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers. Strong organizational skills. Demonstrated ability to manage stress Basic computer skill Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs. Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
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