CONSULTANT
Canada
1
1405691BR
4.5-8 Years
INFORMATION SECURITY-PRIVILEGED ACCOUNT MANAGEMENT OPERATIONS-BEYONDTRUST - Operations
B-Tech
16-Jul-2024
MANITOBA
Business Line FT
Specialist
Responsibilities:1. Operations lead for PAM Tools: CyberArk Core PAS & EPM2. Incident Management3. Change Management4. Problem Management 5. Service Requests 6. Open to work in shifts if required7. Respond to the email s for any advisory task.8. Managing communications with customer9. On-call support with the aligned L2 support team member.10. Proactive recommendations (like upgrades, security alerts, additional components, additional licenses, etc.) to maintain and run a healthy CyberArk solution 11. Plan and oversee patching activities for CyberArk components12. Design and create new policies13. Creation of new safes14. Plan for and implement new features, integrations, etc.15. Debugging the issues with remote desktop to CyberArk Servers from Noida.16. Break glass password retrieval17. Manage CyberArk L2 resources18. Upgrades19. Leading team contribution to any queries requiring technical specialist input20. Co-ordinate with Vendor and other teams like Network, Wintel, SIEM, etc. for troubleshooting any issues in existing integrations and features provided by the respective tools / services21. Explore and implement automation in CyberArk solution to enhance operations services 22. Review documentation updatesMust Have Skills: 5 to 7 years of experience in operations OR deployment & implementation of Privileged Identity Management using CyberArk solution for large scale customers across various industry verticals At least 2 years of experience with Operations Lead role for CyberArk Have a strong knowledge of the CyberArk privileged Access Management (PAM) suite CyberArk version 7.x, 8.x, 9.x, 10.x and 11.x. Must be certified at least as CyberArk Sentry or Defender. o CyberArk CDE (Certified Delivery Engineer) Certification is preferable. Customer service background able to empathize with customer and own the issues raised to resolution Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents. Advanced knowledge of windows/VMware administration. Advanced knowledge of Windows Cluster Server Strong grasp of network design, application/infrastructure security concepts, techniques, technologies, and tools Experience in working in an on/offshore environment and proven track record of delivering quality outcomes Strong troubleshooting skillsOther Required Skills: Good understanding of LDAP concepts and working experience with directories. Experience in using database client tools like Toad, etc. Experience in using standard protocols like SSH, Telnet, RDP, etc. and related tools like Putty. Experience in working with the Network devices like firewalls, routers, etc. Should have the ability to understand customer scenario and requirements (may include customized integration situations) and be capable of suggesting solutions. Excellent communication skills and ability to work with global counterparts. Knowledge of basic networking Experience in Windows and Linux operating systems from PIM integration and debugging perspective Exposure to virtual environments with experience in integrating ESX, ESX(i) hosts with the PIM solution. Good troubleshooting skills (1.) To clearly understand the client's cybersecurity environment and respective product. (2.) To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools (3.) To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCAordata or logs collection (4.) To enable knowledge transferortrainings through creationor maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team. (5.) To analyse and fine-tu
INFRA
Winnipeg (Assiniboine South / Betsworth)
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