HCL Technologies

Designation

Associate

Country

USA

No. of Positions

1

Auto req ID

1406889BR

Experience

9-11 Years

Skill (Primary)

Customer Experience Platform-Customer Communication Management-GMC Inspire

Qualification

B Tech

Expected Date of Closure

10-Aug-2024

Location

North Carolina

Job Family

Product / Domain Consulting

Employee Group

Contract

Job

Lead Business Analyst

Job Description (Posting).

Job Desc :- Design, develop, and maintain complex transactional document templates using Quadient Inspire.- Implement multi-channel communication workflows, including email, SMS, and print outputs.- Collaborate with stakeholders to gather requirements and ensure that the designs meet business needs and customer experience standards.- Optimize and enhance existing communication processes with innovative features available in Quadient Inspire.- Conduct testing and quality assurance of designed solutions to ensure reliability and performance.- Provide training and support to other team members on using Quadient Inspire tools.- Stay updated with the latest updates and features in Quadient Inspire and other customer communication management technologies. Required Skills: - Proven experience with Quadient Inspire software, including Inspire Designer and Interactive.- Strong understanding of document design and composition, data management, and output management.- Knowledge of programming languages such as JavaScript or Python is a plus.- Ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment.- Excellent problem-solving skills and attention to detail.- Strong communication and collaboration skills.

Entity

CSW

City

Columbia