Good Shepherd Services

About Us

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

Benefits

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
• Candidates hired in this position will work in onsite. Hybrid schedule is based on programs needs and determined by leadership 

Overview

Title: Program Director - Family Reception Center

Reports to: Vice President, Youth and Family Well-Being

Location: 503 5th Avenue Brooklyn, New York 11215

Hours: 35 hours weekly (Exempt) Some Evenings will be required 

Salary Range : Candidates with MSW or relevant Degree 78,888K-87,975K 

Job Summary: The Program Director is responsible for the planning, implementation, operation, and administration of all services offered by Family Reception Center (FRC), ensuring professionalism and compliance with agency policy and contractual commitments while creating and maintaining a positive, trauma-informed, and welcoming culture to all. The program of 15 staff members offers services to a maximum of 96 families at any given time.

Major Duties:

• Directly supervise social work supervisory and administrative staff and oversee supervision of all program staff at FRC, including student interns; ensure the provision of high-quality counseling and casework services to families, groups, and individuals. 
• Develop and implement staff training in collaboration with the Vice President and agency’s Learning and Development department that is conducive to the learning needs of staff and responsive to service delivery and advocacy in the community.
• Effectively implement agency, government, and funder policy and procedures.
• Develop and nurture community relationships and conduct outreach in designated community districts in order to enhance services and maintain robust program utilization rates at all times.
• Oversee program evaluation and quality improvement activities with staff in coordination with Program Evaluation and Planning (PEP) Department.
• Monitor program budget and ensure timely purchasing/spending to meet program needs within varied budgetary limitations each fiscal year.
• Serve as a “culture carrier” for the advancement of the use of Solution-Based Casework (SBC).
• Lead the implementation and integration of the SBC model consisting of assessment, family and individual level outcomes, action plans, and documentation and celebration for all families.
• Provide regular coaching to supervisors to ensure staff are adhering to the tenets of SBC.
• Participate in continued SBC training, coaching and the SBC certification process for all staff.
• Ensure all Administration for Children’s Services (ACS) contract obligations are met, liaising regularly with ACS personnel to ensure the smooth operation of the program.
• Maintain an accountability system that monitors the program’s compliance with timely and high quality FASP submissions, Family Team Conferences, and progress note entries to ensure excellence in meeting these standards.
• Ensure appropriate utilization of state and city databases (Connections, PROMIS, DPS One-Stop) and assist in resource development and networking related to Information Technology (IT).
• Represent agency on relevant internal and external coalitions, committees, and workgroups, and participate in meetings offered by ACS and other stakeholders to support the program’s performance and contract compliance.
• Ensure physical site is maintained in accordance with agency standards including the coordination of space, administrative, and supervisory coverage.
• Perform other responsibilities as assigned.

Qualifications:

• Master’s degree in social work or related clinical degree required. Social Work or another relevant clinical license preferred.
• Must have 5 years of advanced supervisory experience in a child welfare or family services setting.
• Spanish language fluency is preferred.
• Must be able to work at least one evening per week until 8 PM as needed.
• Must have strong administrative and social work skills.
• Must have a commitment to work from a strength based and youth and family development perspective.

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.