Senior Manager, Delivery Operations

AirAsia

Job Description

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE : CNY 46,000 - CNY 60,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
  • Process owner to establish, monitor and continuously improve processes in line with the organization's goal(s) and direction(s)
  • Develop and implement strategies to optimize the resources, reducing costs and improving efficiency.
  • Negotiate contracts (SLA) with carriers, suppliers, and vendors to secure favorable terms and ensure high-quality service.
  • Work closely with the Operation Product and Technology team to make improvements on our operation system platform, drive sprints or pilot implementation projects where necessary
  • Analyze performance metrics and implement improvements to drive operational excellence for the CTO or 3PL
  • Designing new processes to improve quality or increase productivity or profitability.
  • Responsible for both commercial requirements and operational aspects of the department.
  • Ensure compliance with safety regulations, security procedures, and airline-specific guidelines.
  • Drive, control and manage the operations cost per parcel (CPP)
  • Responsible for the overall operation budget and procurement process
  • Provide support and assistance to other departments for Operation-related matters as needed.
  • Respond to customs related enquiries including commodity coding, trade preference, duties, valuation and customs transit
  • Oversee customs entry work ensuring accurate and timely submission and follow up action for import and export declarations. Provide cover for brokers when needed
  • Develop opportunities and apply for customs simplifications on behalf of traders including Inward Processing, Outward Processing, Customs Warehousing, Approved Exporter, Duty Deferment, Returned Goods Relief, VAT postponed accounting

SKILLS & EXPERIENCE

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

  • Proven track record in developing and implementing operational systems and processes.
  • Strong leadership skills to establish and improve processes aligned with organizational goals.
  • Ability to optimize resources, reduce costs, and enhance efficiency in delivery operations.
  • Experience negotiating contracts with carriers, suppliers, and vendors.
  • Proficiency in analyzing performance metrics and implementing improvements for operational excellence.
  • Comprehensive understanding of compliance standards, budget management, and customs procedures.

BENEFITS

Work-Life at #TeamTeleport

  • Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
  • Unlimited training -You will have access to a wide range of learning resources including Notion!
  • Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
  • Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
  • Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
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Confirmed 18 hours ago. Posted 13 days ago.

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