Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Manager
Job Description & Summary
We are thrilled to have your application!
We wanted to give you a heads up that we'll be conducting some necessary system maintenance from 18 April to 1 May 2024. As a result, our Talent Acquisition Team will have restricted access to your application during this period. We understand that this might cause some inconvenience, but we have a solution to ensure your application doesn't get delayed.
We kindly request you to also apply through LinkedIn (https://tinyurl.com/4hkrxdmn), which will allow us to promptly review your application during the maintenance period. Thank you for your understanding and cooperation. We're here to support you every step of the way!
ALL ABOUT PwC AC Manila
We are a community of solvers with a clear mission: to empower PwC member firms in over 20 countries by delivering quality services in Trust Solutions (Assurance, Tax), Advisory and Business Services, thereby building trust and driving sustained outcomes for our clients.
Our team of over 3,000 professionals brings together a diverse range of talents, creating a workplace that promotes inclusivity, innovation, collaboration, and a strong dedication to providing excellent client service. Through My+, we offer a brand-defining people experience in the areas that matter the most: Well-Being, Total Rewards, Development and Community.
PwC Acceleration Center Manila has been certified as a Great Place to Work for two consecutive years, highlighting its exceptional work environment and employee satisfaction. The center's commitment to inclusivity and diversity is evident in its practices and policies, fostering a culture of collaboration and respect. Additionally, PwC Acceleration Center Manila has experienced significant employment growth, attracting and retaining top talent while providing ample career opportunities and professional development for its employees.
Our firm's evolution is a testament to our commitment to growth and transformation. We are continuously expanding horizons, leveraging tech-driven teams to deliver unparalleled client experiences and groundbreaking solutions. Together, we forge the path to endless possibilities!
Discover the power of connections at Convergence, a social event hosted by #PwCACManila! Learn, connect and collaborate with professionals from various industries on 4 May. This event is open to all professionals. Register now by accessing this link: https://tinyurl.com/rftj5bhw.
The Human Capital (HC) Operations Manager Generalist will be responsible for overseeing the Onboarding process of PwC AC Manila, which includes onboarding activities for new hires and secondees, employee relations, compensation & benefits, offboarding and HR system related activities.
As Onboarding Manager:
- Uphold onboarding standards/compliance by working with relevant HR stakeholders related to onboarding tasks to drive and manage the onboarding process
- Liaise with key stakeholders to gain an understanding of Firm and/or LoS business requirements and learning objectives to support the onboarding programs
- Establish the required process improvement and change management protocols
- Serve as a focal point of contact for onboarding inquiries and the escalate issues as needed to HR stakeholders to maximize response time, execution quality, and the new joiner experience
- Contribute, where appropriate, to the identification of program effectiveness and efficiency and related measurement metrics; execute against effectiveness measurement metrics
- Design, deliver and manage orientation program to ensure the new joiners are receiving a good onboarding experience.
- Communicate and driving onboarding strategy and ongoing change management
- Manage the new joiner portals, websites, and other platforms in content as well as responses to new joiner inquiries
- Proactively identify and recommend best practices and opportunities for continuous improvement
- Represent AC Manila at Global level and actively participate in on-boarding.
As HCM Systems Manager:
- Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs:
- Understanding how HC systems and future enhancements support both the Firm’s strategic priorities;
- Iterative thinker with demonstrated experience leading teams who are solving problems with creativity while utilizing both positive and negative testing skills;
- Experience aggregating various data points/sets to determine root cause or to design processes that benefit multiple stakeholders/multiple systems cohesively;
- Acting as the liaison between the business users, the product/system owners, and Information Technology (IT), and other groups to integrate, enhance (build or remodel integrations, business processes, conditional rules, etc) and implement new systems and provide recommended solutions;
- Identifying opportunities for process refinement or recreation, empathize with process stakeholders, conduct effective brainstorming and managing creative problem solvers;
- Fostering positive working relationships across a large organization, leading discussions and collaborating with a wide range of stakeholders;
- Presenting information/insight to all levels within the organization in both written and spoken methods of communication;
- Participating in quarterly roadmap reviews & status reporting with key stakeholders, adjusting action plans & resources based on meeting outcomes.
- Specializing in HC Workday Human Capital Management module functionality, including understanding of possibilities and limitations within the technology including prior experience monitoring or designing integrations between Workday and other vendor SaaS systems;
- Implementing new HC technology processes and systems, while also maintaining/enhancing existing systems to provide a cohesive end user experience;
- Navigating the technology landscape and bringing out the most applicable aspects for consideration;
- Understanding and keeping current with the external HC technologies, as well as subject matter specialization on existing HC technology tools;
- Understanding business problems in the form of functional and technical requirements, and innovative thought leadership in the creation of solutions;
- Developing, communicating and overseeing implementation of action plans;
- Utilizing tech resources in innovative ways that yields tangible and intangible benefits;
- Leveraging project management tools and methodologies as well as auditing skills to test completeness or find errors;
- Leading projects with the ability to work with/and influence stakeholders and leadership;
- Managing multiple workstreams within a team as well as direct reports by determining and managing team activity workflow, job priorities and resources;
- Working independently and leading functional teams in delivery of day-to-day operation, as well as remaining focused on execution of strategic priorities;
- Providing strategic direction to the team to execute work while encouraging the team to develop innovative solutions;
- Leading and developing teams in a wide variety of areas including teaming, interpersonal skills, communication, stakeholder management, relationship building and business knowledge.
- Possessing self-motivation and contributing individually as well as part of the HC and shared services leadership team; and,
- Sharing and collaborating within our teams, keeping peers & leadership well informed of issues & progress, as well as escalating problems to leadership as appropriate.
As Offboarding Manager:
- Oversee and lead onboarding procedures
- Reviews and validates new hire documentation
- Plans and recommends onboarding timelines, in coordination with Talent Acquisition team
- Ensures that new hire information is endorsed to the Payroll Team for payroll processing
General Functions:
- Conduct regular meetings with respective business units.
- Evaluates issues and patterns to provide proactive insights for HC solution and program design.
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
- Partners with the HC Lead in delivering the HC agenda to support business strategies.
- Partner with the employees and the leaders across all LoS to understand how to “Go global but act local”
- Preparation and submission of necessary reports in a timely manner, as needed by the management.
- Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Essential Requirements:
- At least ten (10) years of relevant experience in Human Resources Operations
- Strong working knowledge and experience in using HR Systems (e.g. Workday, ServiceNow)
- Confidence working with senior leaders; ability to provide insights on the ground to gain alignment on strategic priorities, yet able to challenge whilst maintaining a strong and constructive relationship.
- Outstanding verbal and written communication skills, with a high attention to detail to present complex topics in a clear and concise manner to audiences at various levels of the organization
- Ability to influence and develop partnerships both internally and externally
- Strong organizational and analytical skills, proficient in using data as a basis to drive discussions, propose change and decision-making
Preferred Skills:
- HR Systems
- Onboarding to offboarding
- Employee Relations
- Compensation and Benefits
- Relationship Management
- Analytical Thinking
Other Capabilities:
- Delivers HR processes very efficiently and speedily
- Strategic mind-set with ability to apply innovative thinking to resolve issues & partner with key stakeholders in the business while leading business stakeholder from an operational perspective
- Ability to communicate challenges as well as influence a
- variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others.
- Can draw from a range of strategies to persuade people to
- agreement or effect change. Anticipates and adapts to change very well.
- Experience in project management, data management, analysis & presentation
- Able to simplify complex problems, processes or projects and evaluate them systematically.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred: Bachelor Degree - Human Resources Management
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
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