FIS

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid 

About the team:

About the team The AddVantage Technical Support team provides 24/7 technical support for FIS AddVantage, a real-time, browser-based solution for asset management and trust accounting. AddVantage systems are Windows based, running Intersystem’s Cache databases and are hosted in either a FIS datacenter or at a customer location.

What you will be doing:

As a Technical Support Engineer assigned to AddVantage you will be responsible for the following:

• Serving as the technical point of contact for customers and Operations team members seeking technical and operational assistance over multiple communication mediums.
• Providing technical support to teams within the organisation, and to external clients when required
• Windows troubleshooting to restore application use in the event of a failure.
• Monitoring IT systems and performance.
• Upgrading backend and frontend software with new releases and patches.
• Following standard operating procedures i.e. escalating unresolved issues to the appropriate internal teams and external partners.
• Be part of a global operational team that provide coverage around the clock.

What you bring:

• Experience with configuring and maintaining web and application servers.
• Windows Server Administration
• Knowledge of Database architecture
• Understanding of production support operating models.
• Knowledge of networks and network practices Exposure to various file transfer protocols (SFTP, FTPS, etc)
• Proven work experience in a prior technical support role.
• Excellent English communication skills with a customer-oriented attitude.
• Commitment to continuous improvement – working creatively to improve working practices.
• Working as part of an On-Call rota.
• Strong customer communication skills Experience training and mentoring junior team members The ability to manage a project from start to finish Experience working with other teams (network support, application support)

Added bonus if you have:

• Documentation skills
• IIS web hosting
• Database Administration
• Programming/scripting skills
• Knowledge of monitoring tools and best practices
• Understanding the fundamentals of IT networks and systems

What we offer you:

• A modern, international work environment and a dedicated and motivated team.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• Competitive salary and excellent bonus potential.
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass