KPMG

KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies.

Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New Zealand’s prosperity’ and our contribution to the shared wealth and lasting well-being for all New Zealanders. In order to deliver this, we must attract, develop and retain the very best people and create a workplace environment in which everyone is able to flourish. We are proud of our reputation for values-driven behaviour that guide our actions and defines what it means to work at and be part of KPMG. We believe in Integrity – We do what is right; Excellence – We never stop learning and improving; Courage – We think and act boldly; Together – We respect each other and draw strength from our differences; and For Better – We do what matters.

The KPMG IT Group delivers and supports information systems to help build the future at KPMG through the innovative use of technology.

The Opportunity:

• The main purpose of the position is to answer Service Desk calls via emails, phone or any other method used and log the job into the ServiceNow. Once ticket has been raised, it is a job of the 1st level support team member to ensure job has been followed up and completed. 

Day to day you will:

• Analysis and triaging 1st level SD emails, phone calls and incidents or requests logged via the self-service portal, capturing all relevant information correctly using Service Now
• Basic troubleshooting for KPMG business applications, fix issues with audio and video equipment in conference rooms
• Provide MS Office 2016 and Windows 10, laptop and mobile device support as requied
• Enter and maintain assets in the asset management system with ordering and distribution of assets and ensuring logging and handling of assets in accordance with policy and process
• Consistently delivers excellent service to clients, both internal and external
• Provide technical / product administration support for specific applications as guided by SD Team Leader
• Actively developing deeper understanding within and across specialist areas and new solutions introduced to the business

What you'll bring to the team:

• Degree or equivalent experience/qualifications
• Minimum 1 year experience in IT Support role and 2 years’ Customer service experience
• Knowledge and experience of Microsoft Windows 10 operating systems and Microsoft Office 2016 Suite
• Familiarity with the cell phone and tablet technology – Apple and Android OS
• Experience of working with Active Directory
• Basic knowledge of Network, Server, Server Virtualisation and SQL.
• Active listening and conflict resolution
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
• Ability to work unsupervised and prioritise workloads
• Superior verbal and written communication skills

Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.

Life at KPMG

KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent.

For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Georgia Yenge on 04 816 4598 or email KPMGAccessibilityNetwork@kpmg.co.nz

We offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG.

As a KPMG employee, we will offer you:

— Access to the firm's annual incentive scheme

— Opportunities for local and international secondments

— Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work

— The ability to work from overseas and extend time connecting with friends and family outside New Zealand

— Flexible leave options, including the ability to purchase additional annual leave

— Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents

— A paid professional association membership of your choice

— Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees

— A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services

— The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups

— The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030

— An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities

— Paid time off for volunteering and involvement in citizenship activities

— An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!

We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.