Northern Trust

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Based in Limerick, the successful candidate will be responsible for developing and maintaining client relationships internally & externally. The role entails working as an individual within a team environment with responsibility of owning the service delivery to significant client or clients. The successful candidate will own all aspects of service delivery to ensure we exceed our client expectations for all custody queries. 

The individual should have transferrable skills that will add value to the Custody Client Service team. This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients

The key responsibilities of the role include:

• Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication.
• Recruit, train, mentor and develop employees.
• Conducts performance management and career development processes; talent and succession planning; and staffing and disciplinary actions.
• Proactively prepares to ensure an effective onboarding experience for new Partners.
• Build working relationships with clients
• Oversee the delivery of daily functions and tasks in order to meet client Service Level Agreements.
• Able to identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution
• Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust. Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust.
• Research, analyse and resolve complex client inquiries
• Carries out complex activities with significant financial, client, and/or internal business impact; delivers a work product that requires little revision.
• Contribute and participate in scheduling and conducting Quarterly Service Reviews, Due Diligence meetings, and other Client meetings as required.
• Responsible for understanding the client’s business and needs/deliverables

Skills/ Qualifications:

The successful candidate will benefit from having:

• Several years’ experience within Fund Services (preferably Custody)
• Technical knowledge of the securities industry, its products and instruments.
• Working knowledge of Microsoft applications.
• Strong leadership skills, and also as an advocate for the company.
• Excellent interpersonal skills including ability to persuade and influence change / best practice.
• Ability to communicate with partners and clients at all levels.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
• Proven ability to improve service delivery, efficiency, effectiveness and productivity.
• Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.