Stefanini

Details:

The Staffing Resource Delivery Manager (RDM) is responsible for client strategy inclusive of client relationships, service delivery and growth of the account(s) tied to specific growth targets. The percent of time spent dedicated to these functions will be dependent on the individual role and accounts assigned. You will own the overall growth, including responsibility for the P&L, EBIT and contribution along with program optimization. This role will be the SPOC for the account and will collaborate, coach and provide strategic direction to the offshore recruitment team to ensure quality profiles are delivered to the customer. As an RDM you are expected to be SME in the Business Unit/Domain specific offering and will be utilized as a SME when collaborating with the team and client. 

This is a salary plus bonus position.

Bonus and other incentives are paid based on account growth.

Report in to Global Lead RDM

Other responsibilities:

• Responsible to manage a specific regional account in Total Talent and Digital Services Tower
• Industry / Client Analysis (and intelligence building) 
• Building relationships with the end-clients and partners, promoting high-end technical and functional consultants.
• Cold calling and client visits, identifying decision makers, and working through the sales process to close business
• Support onboarding experience for all regional Staffers
• Own Staffer user experience
• Account Performance and Business Growth Management
• Customer Service Management: Overall Client, Consultant and Team Satisfaction
• Leverage personal network and/or other networks to identify and pursue opportunities
• Responsible to ensure that Total Talent solution is in sync with the client expectations
• Strong technical and business functional acumen in understanding of job specifications in business domain like IT, Functional, Professional, etc.
• Establishing and maintaining interview and hire statistics, as well as other appropriate metrics.
• Reporting outputs to management to validate effectiveness of recruiters and/or recruiting programs.
• Managing all pre- and post- recruitment activities, including monitoring assigned daily tasks to ensure that all accounts were served and the capacity utilization was optimal.
• Support New Applications Delivery Center in Philippines

Expectations:

• Develop new business for the Total Talent and Digital Services Tower
• Design, and develop plans to improve account performance
• Harvest current Stefanini relationships and open new opportunities 
• Partner with Stefanini client base to understand and anticipate Staffing/Consulting/Total Talent needs of the business and to implement appropriate long-term strategies
• Grow Stefanini book of business by expanding services with current client base
• Lead by example, be in the weeds, and be willing to insert yourself into the recruitment and delivery process at all levels
• Lead intake calls with recruiters
• Perform Interview preps and post interview follow ups
• Manage day to day activities from following up on timecards to having strategic conversations with clients
• Be a SME on the Stefanini Total Talent offerings
• Lead, and propose new ideas and drive change