Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Engineer, remote support is a role in our Technical Support Center located in Katowice, Poland.

We provide remote technical support to Rockwell Automation customers around the world. 200 engineers communicate with customers in 20 languages. In this job, you will focus on providing support for Hungarian-speaking customers. We work in hybrid mode from our office located in Katowice, Poland, from Monday to Friday from 8-16 or 9-17 or 10-18

On this role you will report to Team Leader located in Katowice.

Support line dedicated to EMEA customers.

Responsibilities:

• support for customers and distributors in solving technical problems related to Rockwell Automation products via telephone (80%), chat/email (20%),
• simulation and analysis of issues reported by users in the laboratory,
• documenting technical solutions and best practices,
• cooperation with technical teams and customer service,
• continuous improvement in the area of Rockwell Automation products and technologies.

Requirements:

• graduates of IT / Automation / Electronics or ~3 years of experience in automation control systems programming and implementation,
• knowledge of industrial controllers,
• knowledge of industrial communication protocols,
• knowledge/experience in computer network configuration,
• ability to use technical documentation,
• very good written and spoken English,
• very good written and spoken Polish,
• ability to work effectively in stressful situations and under time pressure,
• ability to set priorities.

Nice to have:

• a Cisco / Microsoft certificate will be an advantage,
• additional European language
• technical education and/or experience in a similar position,
• customer service experience,
• high interpersonal skills.

Additional information:

• work from Monday to Friday between or 8-16, or 9-17 or 10-18
• 8-person team (international team),
• the first contract for 6 months, the next one for an indefinite period of time,
• hybrid work (3 days from the office)
• we provide training (i. e. 4 months in the "Engineer in Training Program") and shadowing.

Our benefits:

• Life insurance.
• Private medical care.
• Lunch Card.
• Funding on the MyBenefit platform.
• Annual bonus.
• Christmas and holiday allowance from the Company Social Benefits Fund.
• Co-financing for training.

EEO Statement Rockwell Automation is an Equal Opportunity Employer including disability.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Expanding Human Possibility!

#LI-RS2

#LI-Hybrid