Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
- Functional
- Works with region and internal teams (Project Managers, Project Engineers/ Admin / Product support/ Purchasing, Warehouse, Manufacturing Plants) on effective end to end Procurement Cyle and ensuring Material deliveries ordered and receipted on-time.
- Develop internal competency to create and deliver functional excellence.
- Build the right support structure to address & support business growth.
- Drive and execute Continuous Improvement initiatives / Lean Six Sigma programs, in identifying wastes / process improvements. Do more with less.
- Enhance customer engagement & ensure high level of customer satisfaction.
- Manage & leverage the resources across the team to enable seamless support for different regions.
- Ensure deliverables provided by the function are delivered within acceptable quality on time and on budget with high levels of Internal Customer Satisfaction.
- Manages utilization of all on rolls and contract resources in the Team.
- Manage team performance and hygiene, to develop team capability and create future leaders.
- Support best practice sharing and knowledge transfer among teams to improve competency of function.
- Assess and develop competency and capabilities among the team. Encourages multi-skilling within the team to ensure better utilization.
- Plan to build skill levels and capacity to deliver across various platforms for e.g., SAP /IFS / Microsoft Tools.
- Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of Project administration duties for assigned team(s) globally.
- Monitor monthly progress on Objectives & Key Results (OKRs) and publish necessary reports required by management and various regional stakeholders as per the established cadence.
- Contribute in Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.
- Responsible for following all applicable corporate, company, governmental, environmental, safety, quality and regulatory policies and procedures as appropriate for this position.
- Maintains the confidentiality of sensitive and proprietary technical, financial and commercial information.
- Lead in the engagement of Audit preparations and Audits (SOX / ISO etc) with Auditors and ensure compliance / adherence to actions on exceptions.
- Establish and execute clear Issue to Resolution (I2R) process, for escalation management.
- Drive Quality Control as the core.
- Oversees
- Quality of Deliverables, Activities & Transactions; Customer satisfaction, Global Voices
- Compliance of Business Processes in alignments with Quality Management System.
- Performance data / KPIs aligned with agreed Service Level Agreements.
- Competency development of team, including Talent Development & Succession Planning
- Measure and exceed the metrics of Quality, Speed, Productivity
- Progress of Objective Key Results for each fiscal year.
- Performance Indicators
- On Time Delivery, On Time Start
- Efficiency Savings on CI Projects
- Billable utilization
- Global Voices Score
- Performance Score Cards for Team
- Any other relevant / applicable performance indicator as determined from time to time
Skills, Knowledge, Experience and Education
- Full Time Graduate in any stream; Bachelor / Masters Business Administration
- Domain Knowledge on Supply Chain, Procurement Cycle, Customer Order entry, Bill of Materials Management, Project Material Planning, Purchase Requisitioning, 3-way match (Order, Goods Receipt, Invoicing), Purchase Order, Material setup in ERP
- Preferably 8-10+ years of relevant experience in Business Operations Management, Full Lifecycle Projects delivering Project Management Organization. At least 4+ years of People Management, Directly managing a Team of Independent Contributors
- Sound knowledge around various business systems (SAP/IFS) as relevant for Project Administration / Procure-to-Pay / Order-to-Cash.
- Exposure to backend Business Processes / Administration in Project life cycle in Operations Support.
- Should have exposure to Global Work style, engagement with Clients sitting at remote locations, across different Time Zones.
- Willing to work in flexible business shifts including US CT time zone to drive business stakeholder connect.
- Expertise to drive and improve Key Metrics: On-Time Requisitioning, BOM Closure, Promise Delivery Date to Closure, Overdue materials ageing, Excess Inventory Checks.
- High level of expertise in Formulating Processes and Application Knowledge. Should be reasonably strong in being analytical and diagnose problems, with relevant business acumen.
- High level of expertise in Project and Stakeholder Management. Good level of expertise of Lean Six Sigma Skill, Quality Management and Training Skills. Exposure and understanding of RPA / BOT technologies. LSS Greenbelt Certified preferred.
- Excellent understanding of MS Office Tools, databases etc.
- Very good communication skills in English language
- Multicultural work experience.
- Excellent interpersonal skills and self-motivation are essential characteristics.
- Develop & groom future leaders and new talent.
- Exercise high degree of discretion, mature judgement, & tact in handling issues of sensitive nature
- Workflow distribution & Floor management to ensure Service Levels are met / exceeded.
- Strongly familiar with C-SAT (Customer Satisfaction), NPS (Net Promoter Score), KPI, Lean Six Sigma, SOP, SLA.
- Hiring, Training, / Developing, motivating, coaching, and evaluating talent
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