Cigna

The Operating Effectiveness Senior Analyst is a key contributor in the Partner Management Vertical within International Health. You will be a team member for a new Partner Management Vertical that, in collaboration with various Business Partners and the Global Third-Party Management Team will address partner risk, root causes to operational issues and design of a governance model for healthy, scalable growth of our IH partnerships. The Partner Management Vertical serves to provide overall governance for key partner relationships within IH. 

Responsibilities:

• Proactively partner with IH business owners to identify and prioritize top Partner opportunities that align with strategy.
• Engage effectively with Business and Technology partners to drive root-cause-based, optimized outcomes.
• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements.
• Assists in conducting in-depth evaluations of vendors to evaluate user satisfaction, vendor delivery, and compliance.
• Analyzes performance metrics and ensures contractual obligations are met.
• Research best business practices within and outside the organization to establish benchmark data.
• Develop and implement communication and reporting mechanisms to ensure transparency, maintain sponsor engagement and promote stakeholder adoption.
• Resolve issues/escalations and determine contingency plans and triggers for risks.
• As needed, escalates issues to appropriate audiences including key business leaders and team members.
• Ensures appropriate use of tools to track and monitor key aspects of partner performance.
• Influence operations partners in addressing IH Partnership-related operational issues.
• Solves a range of straightforward problems. Analyzes possible solutions using standard procedures.
• Completes day-to-day Operating Effectiveness tasks without immediate supervision. Tasks involve a degree of forward planning and anticipation of needs/issues.
• Assist in managing and maintaining Partner Management SharePoint site.
• Delivers specific delegated tasks assigned by Manager.

REQUIREMENTS/COMPETENCIES:

• Bachelor’s Degree (or equivalent work experience) in Operations experience preferred (effectiveness, vendor management, compliance, claims, appeals, grievances, etc.).
• Must have proficiency with MS Word, Excel, and MS PowerPoint (Visio preferred as well)
• Ability to manage multiple priorities independently.
• Ability to collaborate with various business partners & organize effectively.
• Strong verbal and written communication skills.
• Process Engineering experience across all phases of continuous improvement preferred.
• Proven results delivering improvements with explicit tie-back to business value.
• Comfortable managing ambiguity while driving vision and purpose.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of partnerships.
• Some travel may be required (10%)

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.