MUFG

Company Description

Experience something Brilliantly Different with MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

#LI-Hybrid

Job Description

Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:

• Manage and guide any direct reports in daily deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
• Be a main contact for daily client inquiries and deliverables covered by your reporting lines, ensure resources are allocated to complete deliverables within Service level agreements
• Support management in addressing any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard
• Support any direct reports with training and guide individual performance and development with guidance and support of the manager through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews following company standards. Foster a professional environment of encouraging personal and professional development.
• Ensure regular communications such as check-in meetings/calls with direct reports, encouraging team work, support and a positive team culture
• Support management with driving department initiatives, projects, risk mitigation
• Support Investor Operations projects within your team, encouraging participation, constructive feedback and idea generation from the team members
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

Qualifications

• Diploma or Bachelor's degree preferably in a business related field or related experience
• Experience in financial services, fund administration, asset management, banking or client service
• A demonstratable ability to problem solve complex issues and provide guidance, assistance and training would be expected.
• Existing client/customer service experience would be ideal
• Knowledge of Investor Services processes and related functionalities
• Demonstrate business logic and risk adverse approach to processes.
• Demonstrate team leadership experience in Investor Services, fund administration or relevant industry
• Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus.

So, why settle for the ordinary? Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.