Prudential

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

To work on outbound initiatives with using third party arrangement (outsourced business) to ensure customer retention.

Roles & Responsibilities:

• Providing timely data, monitoring performance, mitigating issues, providing reports & insights to ensure VADS meets Conservation KPI’s
• Achieving and/ or exceeding the set outbound conservation success rate, direct collection for EDC for potential lapse certificates and lapse certificates.
• Managing quality assurance of the external service providers which includes periodical performance review.
• Analyse and improve gaps to enhance retention initiatives to ensure conservation and business persistency are met.
• Update and monitor outbound collection reconciliation reports.
• Monitor / manage the data for blast gate whilst meeting SLA.
• Gatekeeper to ensure all data being broadcast/ transferred to vendor is error free.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.