HCL Technologies

Designation

Specialist - Presales

Country

USA

No. of Positions

1

Auto req ID

1406428BR

Experience

2.5-5 Years

Skill (Primary)

DWP-FSS-Desk Side Services

Qualification

B-Tech

Expected Date of Closure

15-Jul-2024

Location

Maryland

Employee Group

Business Line FT

Job

Administrator

Job Description (Posting).

DESK SIDE SERVICES WINDOWS PC

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Entity

INFRA

City

Anne Arundel